IT Service Coordinator

Enhance client satisfaction as an IT Service Coordinator with Exchange Technology Services in Winnipeg. Focus on ticket dispatching, scheduling, and SLAs to streamline IT operations.

As part of the IT operations team, you will be responsible for managing ticket workflows and technician schedules while ensuring compliance with SLAs.

Your role entails monitoring ticket queues, onboarding new clients and staff, and conducting training to elevate service quality. Utilize tools like Connect Wise to optimize efficiency.

Key Responsibilities:

• Dispatch incoming tickets based on technician expertise

• Maximize resource utilization through effective scheduling

• Elevate unresolved incidents to senior management

• Maintain SLA compliance and track risks

• Support new technician onboarding and training

Requirements:

• IT service management or related experience

• Knowledge of Connect Wise preferred

• Proficient with Office 365 and Microsoft Azure

• Strong attention to detail and communication skills

• Experience in customer service or helpdesk environment

Apply your ticket management skills to elevate client service quality with Exchange Technology Services in Winnipeg.
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