Endpoint Engineering Specialist

Job Summary

Permanent Full Time. The Endpoint Engineering Specialist is a senior technical role responsible for designing, implementing, securing, and continuously improving the digital workplace platform. The role combines expertise in endpoint engineering, automation, security, compliance, and analytics to deliver modern, cloud-based end‑user computing services. This position leads the evolution of endpoint management platforms, software delivery, device lifecycle management, Digital Employee Experience (DEX), and AI‑enabled operational capabilities.

The Engineering Specialist works across technology, security, infrastructure, and business teams to develop scalable, automated, and user‑centric solutions that enhance employee productivity while maintaining enterprise security and governance standards.

• Design, develop, and maintain automation solutions using Power Shell, Microsoft Graph, REST APIs, and other enterprise technologies to improve endpoint provisioning, software deployment, compliance, and operational efficiency.
• Administer and enhance endpoint management platforms including Microsoft Intune, MECM, Entra , Windows Autopatch, Microsoft Defender and virtual desktop technologies in support of cloud‑first and hybrid strategies.
• Lead the design and implementation of endpoint management, security, compliance, and software delivery capabilities while evaluating emerging platform technologies and best practices.
• Collaborate with Architecture, Infrastructure, Security, Cloud, and Operations teams to deliver secure, scalable, and supportable workplace technology solutions while leveraging AI‑enabled tools to improve service delivery and operational effectiveness.

• Develop, maintain, and continuously improve endpoint patching, vulnerability management, compliance, and security processes aligned with organizational requirements and technology strategy.
• Design and implement endpoint security controls, configuration baselines, and compliance policies to maintain a secure and resilient end‑user computing environment.
• Monitor, assess, and remediate security, compliance, and vulnerability findings through automation, reporting, risk assessment, and collaboration with Security and Infrastructure teams.
• Support audit, risk, software governance, application control, endpoint hardening, and continuous compliance initiatives while evaluating emerging threats and recommending security improvements.

• Provide Tier 3 technical support for complex endpoint, software, security, and workplace technology incidents while partnering with Service Desk, Field Services, Security, and Infrastructure teams to drive resolution.
• Lead root cause analysis efforts and monitor endpoint health, performance, and Digital Employee Experience (DEX) metrics to identify opportunities for proactive remediation and service improvement.
• Develop and maintain technical standards, operational procedures, knowledge documentation, and support guidance to improve service quality and operational effectiveness.
• Deliver technical training, subject matter expertise, and change enablement activities that support the successful adoption of new technologies, workplace services, and automation capabilities.

• Lead and participate in agile delivery practices, including sprint planning, backlog refinement, daily standups, retrospectives, and release planning activities.
• Manage and prioritise engineering work using enterprise platforms such as Jira, Service Now, Azure Dev Ops, or other approved work‑management tools.
• Contribute to technology roadmaps, lifecycle planning, platform modernization initiatives, and continuous improvement programs supporting end‑user technologies.
• Provide technical leadership for endpoint‑related projects, ensuring solutions are delivered securely, efficiently, and in alignment with business, operational, and architectural standards.

• Develop and maintain engineering standards, technical documentation, operational procedures, architecture diagrams, compliance controls, and configuration baselines.
• Support…