IT Systems Administrator

85 Israel Asper Way, Winnipeg, MB R3C 0L5, Canada

Department
:
Information Technology

Location
:
Winnipeg

Grade
: 6 ($72,334-$89,354)

Number of Openings
: 1

Union Status
:
In Scope

At the Museum, we offer a place where our shared values are turned into meaningful action. More than just working in an architecturally significant building, we provide a place where you belong and your career goals can align with your values, every day.

We encourage an open and equitable work environment where different values, skillsets and expertise are celebrated, because we’re stronger together. Our team is made up of talented people who are passionate about what they do and why they do it. By bringing different skills and ideas to the table, we are committed to building a workplace that is representative of the community, and country, in which we live in and are proud to call home.

Here at the Museum, we embrace diversity and inclusion. We offer opportunities to take part in a variety of family-friendly benefits, social councils, and other incredible perks including:

• Annual membership to the CMHR
• In-house discounts to the Museum Boutique, Boreal Bistro and Cloud Coffee
• Subsidized pass for Winnipeg Transit
• Health and dental benefits plan and pension plan
• Opportunity tobe a part of various committees and councils
• French-language learning opportunities

And so many more!

The Canadian Museum for Human Rights (CMHR) is centered around the idea that respect and understanding of human rights can serve as a positive force for change in the world. The IT Systems Administrator will collaborate with others in the organization to support our collective efforts to build a workplace culture that is inclusive, equitable, innovative, and focused on inspiring action.

Reporting to the Manager of IT Operations and Security, the IT Systems Administrator plays a key role in supporting organizational operations by administering and maintaining information systems as well as network and security infrastructure. The incumbent also provides technical support for the organization.

Approximately 50% of this position is project work, 30% is maintenance and administration of existing systems, and the remaining 20% is providing second level support. The incumbent will be a strong and thoughtful communicator, critical thinker, and innovator, and will bring a collaborative approach to their role.

• Contribute to a culture that promotes respect, equity, inclusion and innovation, and models anti-racist and accountable behaviors.
• Leverage experience in technical support, service delivery and information systems maintenance to ensure a world class infrastructure.
• Engage in projects and rollouts of services in support of CMHR initiatives and interact with cross- functional teams.
• Manage the administration, configuration, and maintenance of IT systems.
• Monitor and maintain IT systems, ensuring their optimal performance.
• Implement and support network applications and services using secure network architecture and protocols.
• Maintain security and establish functioning controls such as firewalls, intrusion detection/prevention systems, anti-malware, password policies and other security measures.
• Identify areas for improvement and recommend solutions that detail benefits, risks and challenges.
• Maintain thorough and specialized processes, procedures, and instructional documentation.
• Assist and mentor technical support team members.
• Provide second-level support for hardware, software, security, and networking issues.
• Monitor, track and report issues and resolutions.
• Maintains current levels of technical certification.

• Post-secondary education at the certificate, diploma or degree level in Information Technology, and a minimum of five years’ experience in technical support in an Enterprise environment or an equivalent combination of education and experience.
• Recognized industry technical certification(s).
• Commitment to human rights principles, including respect, equity, inclusion, and dignity for all, including anti-racism.
• Strong technical proficiency in:
  • Analytics and Troubleshooting of Firewall systems (Palo Alto)
  • Analytics and Troubleshooting of HP Aruba Networks and Clearpass
  • Windows, Linux Server Environments:
• Windows and Azure
• Identity and PKI
• Administration and support of Microsoft Active Directory, Entra  Group Policy:
• Endpoint Detection and Response Tools
• SIEM tools
• Networking
• HPE Aruba switches and access points
• Palo Alto Firewall and Global Protect VPN
• WAN and LAN design and configuration
• Virtualization solutions such as Nutanix, Hyper-V and VMware
• Container solutions such as Docker and/or Kubernetes
• Microsoft 365 Products and Services:
• SharePoint Online, Exchange Online and Teams
• Entra and Intune
• High availability solutions and disaster recovery options
• Storage and Backup solutions
• Software configuration management
• Software deployment and patch management
• Systems monitoring
• In-depth knowledge of industry best practices.
• Experience working with high…