IMAC Lead

FRENCH

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, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is currently seeking a qualified IMAC Team Lead to join their team onsite in Winnipeg, MB. This role oversees desktop deployment activities, hardware refreshes, workstation installations, relocations, asset management, and technical support.

The Team Lead provides technical leadership, coordinates field resources, acts as the primary escalation point, and works closely with project managers, clinical stakeholders, infrastructure teams, and service desk personnel to ensure successful delivery of IMAC projects.

• Lead and coordinate daily activities of IMAC technicians
• Schedule and assign installation, move, add, and change requests
• Coordinate large-scale PC refresh and deployment projects
• Perform complex desktop installations and hardware replacements
• Oversee workstation imaging and software deployments
• Ensure accurate asset tracking and inventory management
• Monitor work queues and meet SLA commitments
• Provide technical guidance and mentoring to technicians
• Troubleshoot escalated hardware, software, and peripheral issues
• Coordinate with clinical departments to minimize operational disruption
• Maintain deployment documentation and project status reports
• Participate in planning meetings for upcoming rollouts
• Ensure adherence to healthcare security and operational procedures

• Minimum 5+ years of desktop support, IMAC, or field services experience, including leadership or supervisory responsibilities
• Experience leading large-scale Windows device deployments and hardware refresh projects in an enterprise environment
• Good knowledge of Microsoft Windows, Active Directory, SCCM/MECM (or Intune), hardware deployment, asset management, and troubleshooting
• Windows 10/11 knowledge
• Microsoft 365 knowledge
• Active Directory knowledge
• SCCM / MECM knowledge
• Microsoft Intune knowledge
• Service Now knowledge
• Imaging and deployment tools knowledge
• Dell, Client, Lenovo hardware knowledge
• Knowledge of Printers and peripherals
• Knowledge of Network connectivity troubleshooting
• Leadership and team coordination skills
• Excellent communication skills
• Strong organizational and scheduling skills
• Customer service skills
• Ability to prioritize multiple projects
• Problem-solving and decision-making skills
• Ability to work in fast-paced environments

The compensation is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Compucom Staffing, a division of Compu Com Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit .

Accessibility:
Compucom welcomes and encourages applications from candidates with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require disability-related accommodation during the recruitment process, please advise Compucom. Compucom will consult with all applicants who request disability-related accommodation during the recruitment process to ensure that the accommodation provided takes into account the applicant’s individual accessibility needs.

Existing Vacancy:
This posting is for an existing vacancy.

AI Usage:
Please note, artificial intelligence (AI) may be used to screen, assess, or select applicants for this position.

FRENCH

Chez Compucom Staffing, vous êtes bien plus qu'un simple numéro. Nos gestionnaires de relations avec les employés vous accompagnent tout au long de votre mandat, vous offrant des conseils de carrière et une aide au réemploi.

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