Hybrid Manager Network Operations

Lead Payworks' Network Operations Centre in a hybrid capacity from Winnipeg, MB. Drive incident response, automate detection, and ensure peak system performance across IT operations.

As a Manager in the Network Operations Centre at Payworks, you will oversee a team of analysts, evolving NOC into a unified observability hub. You'll utilize your extensive experience in network operations to lead automation and incident management, maintaining operational excellence across systems.

Your role is vital in supporting a culture dedicated to doing right by people while managing a robust SaaS-based infrastructure.

Key Responsibilities:

• Lead and develop the NOC team with guidance

• Own strategy for a unified observability platform

• Drive automation for incident detection and response

• Manage incidents, outages, and service requests

• Ensure compliance with SOC standards and regulations

Requirements:

• Post-secondary education in IT or related field

• 6+ years in network operations, 3 in a managerial role

• Strong knowledge of VMware and network protocols

• Experience with automated detection and alerts

• Excellent leadership and communication skills

Elevate your career by ensuring Payworks' infrastructure operates seamlessly while inspiring your team.
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