IT Technical Specialist
Job in
Winnipeg, Manitoba, Canada
Listing for:
Wellington-Altus
Full Time
position
Listed on 2026-08-03
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Technical Support, HelpDesk/Support
Job Description & How to Apply Below
IT Technical Specialist
Location: This posting is for an existing vacancy in Wellington-Altus’s Winnipeg office.
Our organization
:
Founded in 2017, Wellington-Altus Financial Inc. (Wellington-Altus) is the parent company to Wellington-Altus Private Counsel Inc., Wellington-Altus USA Inc., Wellington-Altus Insurance Inc., Wellington-Altus Group Solutions Inc., and Wellington-Altus Private Wealth Inc.
-the top-rated
* investment dealer in Canada and one of Canada’s Best Managed Companies. With over $45 billion in assets under administration and offices across the country, Wellington-Altus identifies with successful, entrepreneurial advisors and portfolio managers and their high-net-worth clients.
* Investment Executive 2025 Brokerage Report Card.
The opportunity:
Reporting to the Service Desk Supervisor, the IT Technical Specialist will act as a single point of contact to provide timely and effective IT Hardware and Software Systems support across the organization via e-mail, telephone, remote and face-to-face Support.
Key responsibilities include:
Key responsibilities include:
IT Support & Issue Resolution Resolving all IT concerns via Email Chat, Phone, Remote or Face to Face Support. Identifying the Urgency and Severity of a reported case and escalate to relevant stakeholders. Collaborating with different IT Teams to ensure that IT needs are met.Hardware & Software Setup Installing Computer Hardware, not limited to laptops, laptop docks, monitors, printers, multimedia devices, network devices and Desk Phones. Installing all necessary software to install devices ready for use (e.g. Windows, Office 365, Adobe Suite, other approved applications). Assisting with both New Employee On-boarding and Advisor On-boarding.System & Infrastructure Management Operating, monitoring, and maintaining several Information Systems including:
Teams Phone Solutions. Database Systems. Knowledge Management Systems. Ticketing Systems. Campaign Management Systems. File Repository Systems. Office Automation Systems. Media Hosting Systems. Content Management Systems.Documentation & Process Improvement Creating Knowledge Base Article/s for common and critical issues. Documenting processes and suggests improvements in place. Providing recommendations to optimize current IT Performance to prevent problems in future.Vendor & Stakeholder Coordination Acting as a liaison for Technology and Operational Software requirements supported by third party vendors. Testing and analyzing current and future IT Systems as required. Performing Other Duties as Assigned.The ideal candidate will possess:
Bachelor’s degree or diploma in Computer Science, Management Information Systems, Information Technology or a related field.Proven experience (typically 3+ years) in a service desk or IT support role.Previous experience in finance or additional certifications in management is considered an asset.IT Service Desk experience in a Microsoft/Windows environment.Information Technology Infrastructure Library (ITIL) certification or working knowledge of IT service management frameworks is a plus.Microsoft and Amazon Web Services (AWS) certifications are considered assetsFluency in French is considered an asset.Ability to lift up to 20 lbs.Proficiency in Microsoft Office tools, including Excel, SharePoint, Teams, and Outlook.Experience supporting Microsoft environments such as Exchange, Windows, Azure, and Active Directory, and familiarity with Jira.Strong knowledge of Incident and Problem Management processes and tools.Solid analytical, critical thinking, and troubleshooting skills.Excellent verbal and written communication skills, with the ability to clearly explain technical issues to non-technical users.Strong interpersonal and collaboration skills across in-person, phone, and virtual environments.Ability to prioritize, multitask, and manage competing demands in a fast-paced environment.Strong organizational skills, time management, and attention to detail.Adaptable and quick to learn new systems, technologies, and hardware.Working knowledge of IT hardware, including desktops, peripherals, networks, and multimedia devices, as well as information systems…
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