Microsoft Platform Analyst - IT2 (AESES

Microsoft Platform Analyst - IT2 (AESES)

Information Services and Technology

Position number: 36166

Date posted:
July 28, 2026

Microsoft Platform Analyst - IT2 (AESES)

Existing Temporary Casual (Budget Funded)

Full-time:
No

Permanent:
No

Work schedule:

0-35 variable hours/week

Salary: $29.05 to $41.75 per hourplus vacation pay

Appointment Dates August 7, 2026 to February 12, 2027

840 hours worked

For more information please contact: IST Human Resources -

MINIMUM FORMAL EDUCATION/TRAINING:

• A Bachelor's degree or college diploma in Computer Science or a related field, or an equivalent combination of education and experience. Directly applicable industry certifications are an asset.

EXPERIENCE:

• Minimum of one year’s experience working in infrastructure analysis, design, development, maintenance, and support, with enterprise level systems within a large business environment.
• An acceptable equivalent combination of education and experience may be considered.

SKILLS AND ABILITIES:

• Must be self-motivated and possess excellent problem-solving skills.
• Ability to communicate effectively, both verbally and in writing, with users of varying levels of technical expertise is required.
• Ability to diagnose and resolve hardware, software and system problems is required.
• Demonstrated workload organization and prioritization skills required.
• Demonstrated teamwork/collaboration skills required.
• Ability to develop strong interpersonal working relationships is required.
• Satisfactory work record, including satisfactory attendance and punctuality, is required.

Design and Development

• Under the direction of senior Technology Services staff:
  • contributes to the review of requirements/specifications and/or client requests for new solutions or changes to existing solutions.
  • creates estimates of effort for the analysis, design, testing and implementation of solutions within scope of responsibility.
  • analyzes requests, evaluates alternative solutions, and provides recommendations within IST team structure.
  • develops and tests new and/or modified solutions, ensuring they meet the client specifications and performance requirements, and are delivered within effort estimates.
  • assists with documentation related to analysis, design, development and systems.
  • assists with the creation of Transition to Operation documents, change requests, and change management documentation.
  • assists with the creation of required operational documentation, ensuring that the operational aspects of the solution adhere to IST standards, and distributes appropriately.
• Creates Test Scripts, Test-plans and maintains logs for new and revised systems.
• Adheres to policy, IST guidelines, and team guidelines.

Maintenance and Support

• Diagnoses reported problems with systems. Escalates issues as appropriate.
• Identifies corrective actions required.
  
  Implements corrective measures for Priority 3 tickets. Priority 1 and 2 tickets are resolved under the direction of senior Technology Services staff.
  
  Evaluates and assesses the impact of scheduled patches/updates. Performs patches/updates.
• Assists in performing patches/updates.
• Provides administration support as required within scope of responsibility (such as installation, configuration, tuning, provisioning, de-provisioning, monitoring, etc.).
• Works proactively with the Incident Manager to resolve issues and restore system functionality on Priority 3 tickets. Assistance with Priority 1 and 2 tickets is directed by senior Technology Services staff.
• Adheres to IST processes (incident response, request fulfillment, change management, etc.) and ensures requests and incidents are resolved as per agreed upon SLAs.
• Communicates with clients and the Service Desk regarding the status of problem investigation and resolution.

Quality, Collaboration, and Leadership

• Participates in quality activities such as requirements, design, code, and testing reviews.
• Collects feedback from various sources regarding potential projects, process improvements and initiatives to improve service delivery and shares with senior Technology Services staff.
• Participates with other IST Teams, vendors and clients…