Service Desk Analyst at Portage Mutual

Join Portage Mutual as a Service Desk Analyst and provide crucial Tier 1 support to enhance the customer experience. Your problem-solving expertise will help resolve IT issues for our internal and external clients.

This in-office based role in Winnipeg, Manitoba involves assisting users with hardware and software issues, processing service requests, and maintaining IT documentation. We seek a detail-oriented professional with a commitment to service excellence. Strong technical skills and a teamwork approach are essential to thrive in this environment.

Key Responsibilities:

• Provide Tier 1 support for user inquiries and issues  

• Log and process service requests through various channels  

• Maintain IT documentation for common issues  

• Troubleshoot technical problems and escalate as necessary  

• Monitor incident/service requests in ITSM tool (JIRA)  

Requirements:

• 1-3 years of end-user support experience  

• General Insurance Essentials (GIE) or willingness to pursue  

• ITIL certification or commitment to obtain  

• Proficiency in Microsoft Office and Windows operating systems  

• Strong analytical and detail-oriented skills  

Deliver exceptional service and technical support to enhance Portage Mutual's impact in the community.
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