Devops Engineering Specialist, Secure Print & Document Services

Permanent Full Time

The Engineering Specialist, Secure Print & Document Services provides technical leadership, engineering support, operational governance, and continual improvement for Canada Life’s enterprise print services and Secure Print platform.

Working within End User Technology, the role owns the design, implementation, support model, vendor coordination, and service maturity of Secure Print and related document services, ensuring they remain secure, reliable, compliant, and aligned to business needs.

• Lead engineering, configuration, testing, upgrades, and technical standards for Secure Print platforms, print infrastructure, authentication, secure release, queues, servers, SaaS integrations, and supporting services.

• Support lifecycle management, service roadmaps, operational procedures, service health monitoring, user experience improvements, budget input, and alignment to End User Technology standards.

• Maintain security controls, access and authentication standards, encryption and secure transmission requirements, audit evidence, compliance documentation, and remediation support for print-related risks and findings.

• Provide Level 3 support, lead root cause analysis, support incident/problem/change processes, monitor service performance, contribute to major incident response, and improve automation and operational readiness.

• Coordinate vendors and support partners, manage escalations, participate in service reviews, track commitments, support evaluations, and contribute to contract or licensing reviews as required.

• Lead technical work streams, deployment planning, implementation support, migration activities, and delivery of assigned Secure Print and document services roadmap initiatives.

• Support accessible document technologies, document modernization, digital-first workplace strategies, and standards that improve usability and accessibility.

• Maintain technical standards, architecture diagrams, runbooks, troubleshooting guides, support models, governance evidence, and audit-ready documentation.

• 5–8 years of experience supporting enterprise technologies, print infrastructure, workplace technology services, operational support, service management, vendor coordination, troubleshooting, and technical communication.

• Preferred experience includes Secure Print platforms, enterprise print management, Microsoft 365/Azure, Active Directory and identity management, ITIL, audit/compliance support, accessibility, or document management.

Technical leadership; service ownership; problem solving; operational excellence; collaboration; clear communication; continuous improvement.

• Service availability, reduced incidents, audit/compliance outcomes, adoption and customer experience, roadmap delivery, vendor performance, documentation completeness, operational readiness, and improved print service efficiency.

Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations:
London, Toronto, Winnipeg.

The base salary for this position is between $68,800 - $114,700 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc).

We’re united by a shared purpose: to improve the financial, physical and mental well‑being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

• Career Development:
  Opportunities for career advancement, access to…