Senior Cloud Engineer

About Laivly

Seeking curious and creative types! We are an ambitious company of innovators building and shaping the future of customer service technology. Our solutions help the world’s biggest brands leverage artificial intelligence, machine learning, and digital automation in their contact centers to deliver better customer experiences. Led by a team of established contact center experts, Laivly addresses the unique needs and challenges of customer service programs, with an emphasis on ethics in AI and the customer service agent experience.

The team at Laivly is looking for a Senior Cloud Engineer to help design, operate, and continuously improve the cloud infrastructure behind our technology.

As Senior Cloud Engineer, you’ll be a senior individual contributor focused on building secure, resilient, scalable, and cost-efficient AWS environments. You’ll combine deep hands‑on cloud expertise with a reliability mindset, helping us strengthen our infrastructure, anticipate failure, improve observability, and turn operational challenges into lasting improvements.

Working closely with our Architecture, IT Operations, Information Security, and Engineering teams, you’ll have the opportunity to influence how our cloud environment evolves as Laivly continues to scale.

This position is remote and open to candidates within Canada.

• Design, operate, and evolve secure, scalable, resilient, and cost-efficient AWS environments, including compute, storage, databases, networking, identity, and shared cloud services.
• Build and improve infrastructure-as-code standards, reusable architectures, configuration baselines, account structures, tagging, and lifecycle practices.
• Lead cloud infrastructure migrations, modernization initiatives, and technical‑debt reduction from planning through stable operation.

• Strengthen cloud reliability through SLOs and SLIs, capacity planning, resilience testing, and proactive identification of infrastructure risks.
• Design and test backup, disaster recovery, and multi‑AZ or multi‑region strategies appropriate to business requirements.
• Identify systemic risks and drive improvements before they impact our customers or teams.

• Build actionable observability across metrics, logs, traces, dashboards, alerts, and runbooks using Datadog and AWS-native services.
• Act as a senior escalation point for complex infrastructure incidents, helping coordinate recovery, identify root causes, and drive lasting corrective actions.
• Reduce operational toil through automation, tooling, clear procedures, and continuous improvements to detection, response, and recovery.

• Partner with Security and Architecture to strengthen IAM, network segmentation, encryption, secrets management, vulnerability remediation, and cloud guardrails.
• Support cloud governance across accounts, policies, auditability, asset inventory, and compliance practices.
• Optimize cloud consumption and capacity through Fin Ops practices, forecasting, cost allocation, rightsizing, and Savings Plans.

• Provide technical leadership through architecture reviews, infrastructure standards, documentation, and mentorship.
• Partner with application and engineering teams on infrastructure readiness, safe operational changes, and reliability improvements.
• Translate business and engineering requirements into practical cloud solutions, clearly communicating risks, trade-offs, dependencies, and recommended investments.

• 5+ years of progressive hands‑on experience in cloud infrastructure, cloud operations, systems engineering, or platform engineering, with significant hands‑on experience operating production AWS environments.
• Strong AWS expertise across IAM, VPC networking, compute, storage, managed databases, load balancing, DNS, monitoring, and backup/disaster-recovery services.
• Hands‑on experience with Infrastructure as Code, ideally Terraform and/or AWS Cloud Formation, including modular design, state management, code review, and policy…