Senior Network and Security Operations Specialist

Role Description

Permanent Full Time

We are seeking Senior Network and Security Specialist for our Network & Security Response team, responsible for providing technical expertise across our enterprise network and security platforms. This role is deeply technical and hands‑on, focused on ensuring the stability, resilience, and effective operation of the tools and systems that protect and connect the organization.

Our ideal candidate possesses broad technical knowledge across network and security technologies, extensive experience managing complex tooling ecosystems, and a proven ability to lead during high‑pressure major incidents. You will guide a team of senior technical practitioners, drive operational maturity, and ensure our network & security tools run reliably, securely, and efficiently.

Operational Support & Major Incidents

• Provide operational support for network & security tooling issues, delivering expert troubleshooting and deep technical analysis.
• Lead and coordinate technical bridge during significant (Major Incident) network or security platform–related incidents, ensuring quick mitigation and clear communication.
• Guide L1/L2 teams and managed service partners during escalations, ensuring efficient triage and resolution.
• Participate in post‑incident reviews focused on systemic fixes, stability improvements, and operational learning.
• Lead cross‑functional root cause investigations and Problem Management efforts to improve service reliability, reduce recurring incidents, and enhance operational resilience across Network & Security Services.

Operational Excellence & Automation

• Develop automation that improves repeatability, speeds up issue detection, and reduces manual effort in daily operations.
• Improve alert quality, tooling integration, and operational workflows to enhance response effectiveness and reduce noise.

Partnership & Delivery

• Collaborate with engineering and architecture teams to ensure new tools and capabilities are operationalized methodically with strong handoffs.
• Work with vendors and managed service partners to ensure accountability, quality, and timely resolution of issues.

Governance, Compliance & Risk

• Ensure alignment with technology, change, and security standards across all supported tooling.
• Support compliance audits, risk assessments, and vulnerability remediation planning.

• Post‑secondary degree/diploma in IT or equivalent experience.
• Certifications in networking, cloud, or security (CCIE, PCNSE, CISSP, CISM, AZ‑500/700, etc.) preferred.
• 7+ years of hands‑on operations experience in enterprise network and/or security environments.
• Strong technical understanding of network protocols, security tooling, and complex infrastructure operations.
• Experience supporting or managing large‑scale tools from multiple vendors (Cisco/Meraki, Palo Alto/NGFW/Prisma, Check Point, F5, Microsoft, Cloudflare, etc.).
• Familiarity with automation, scripting, IaC (Terraform, Ansible), and Dev Sec Ops  operating practices.
• Ability to lead during high‑impact situations while balancing long‑term operational resilience.
• Strong communication, stakeholder management, and collaboration skills.
• Familiar with Infrastructure as Code and delivering infrastructure change via Dev Sec Ops  pipelines including Terraform and Ansible.
• Proven ability to develop and maintain collaborative business relationships.
• Able to pivot and quickly change direction in response to changing priorities.
• Experience coaching and mentoring technical practitioners.
• Strong communication, collaboration, and relationship building skills.
• Experience working in financial services industry an asset.
• You can balance pressure to deliver with the need to deliver a secure, resilient platforms
• You demonstrate approachability, innovation and thought leadership
• You are a systems thinker, an effective communicator, and can find the balance between when to be tactical vs. strategic.

The base salary for this position is between $105,000 - $120,000 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are…