Director, Business Technology and AI

In your role as Director, Business Technology and AI at The North West Company (TNWC); you will be responsible for ensuring technology investments across the organization are prioritized effectively, governed appropriately, and deliver measurable business value.

This role serves as the single enterprise interface between business and IT and owns the end-to-end technology demand lifecycle—from idea intake through prioritization, governance, delivery alignment, and value realization.

Joining TNWC gives you the opportunity for development throughout the company, a competitive salary and benefits package, and to be part of a dynamic and diverse culture.

TNWC is a leading retailer to under‑served rural communities and urban neighborhood markets in the following regions:
Northern Canada, Western Canada, rural Alaska, the South Pacific islands, and the Caribbean. Our stores offer a broad range of products and services with an emphasis on food. Our value offer is to be the best local shopping choice for everyday household and local lifestyle needs. Check out  for more information.

• Act as the primary Business Relationship Manager (BRM) for all business units, building trusted relationships with executive leaders and serving as the single point of intake for all technology demand.
• Partner with business leaders to translate strategic priorities into technology initiatives with defined outcomes, quantified value, clear ownership, and alignment to enterprise objectives.
• Lead enterprise demand shaping and prioritization, challenging requests and facilitating trade‑off discussions to optimize enterprise value, resource utilization, and strategic alignment.
• Own and continuously enhance the enterprise demand management and portfolio governance framework, ensuring transparent and consistent investment decision‑making across the organization.
• Evaluate and prioritize technology investments across AI and non‑AI initiatives, SaaS solutions, enterprise platforms, and custom development opportunities, considering value, risk, complexity, readiness, and capacity.
• Maintain a cohesive enterprise technology portfolio by identifying and reducing duplication, fragmentation, shadow IT, and uncoordinated technology investments.
• Define, maintain, and evolve the enterprise AI strategy and roadmap, identifying high‑value opportunities that support business objectives and competitive advantage.
• Establish and oversee AI governance processes to ensure responsible AI adoption and compliance with privacy, security, legal, regulatory, ethical, and risk management requirements.
• Lead the governance of enterprise SaaS investments, including demand intake, business case evaluation, prioritization, rationalization, lifecycle oversight, and renewal decision support.
• Ensure SaaS solutions have accountable business ownership, measurable value, alignment with enterprise architecture, and appropriate consideration of integration, data, security, and change impacts.
• Continuously monitor emerging AI technologies, market trends, vendor capabilities, industry use cases, and regulatory developments, translating insights into actionable recommendations and innovation opportunities.
• Partner with architecture, delivery, data, security, procurement, and business teams to ensure technology initiatives are executed in alignment with approved business outcomes and enterprise standards.
• Monitor adoption, performance, and realized value of technology investments, providing recommendations to accelerate, redirect, continue, or discontinue initiatives based on business results.
• Serve as the primary escalation point for cross‑functional technology investment conflicts, facilitating alignment and enterprise‑wide decision‑making.
• Drive organizational maturity in technology demand management, portfolio governance, AI adoption, and value realization through stakeholder engagement, change leadership, and capability development.
• Build and foster a network of business partners, technology champions, and AI advocates to support innovation, adoption, and continuous improvement across the enterprise.

• Bachelor's degree in Business, Information…