IT Service Desk Analyst

Discover an impactful role at Manitoba Blue Cross as an IT Service Desk Analyst based in Winnipeg, MB. Provide essential front-line support for hardware and software issues, ensuring high levels of customer service.

In this pivotal position, you will be the first point of contact for IT Service Desk users, managing service tickets and offering support for various technical issues. You will troubleshoot desktop technologies, handle incoming requests, and uphold excellent customer service standards while working in a hybrid environment.

Key Responsibilities:

• Provide front line end-user support for hardware/software issues

• Manage service tickets from inception to resolution

• Troubleshoot application and desktop technologies

• Document all work and create operational reference documents

• Serve as the primary point of contact for data requests

Requirements:

• University degree or College diploma in computer science

• Minimum 2 years of relevant experience

• Exceptional knowledge of PC architecture and MS software

• Familiarity with ITIL principles

• Strong problem-solving and communication skills

Utilize your technical skills and customer service expertise at Manitoba Blue Cross in this rewarding role.
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