User Support Desktop Analyst at Woodbine Entertainment

Become a key player as a Desktop Analyst at Woodbine Entertainment Group, providing comprehensive support and ensuring the functionality of end-user devices. This role is essential for maintaining productivity and user satisfaction.

In this position, you will deliver expert technical support to users, focusing on installation, troubleshooting, and maintenance of various technologies. Working within one of Canada’s leading horse racing companies, you will tackle hardware, software, and network challenges proactively.

Key Responsibilities:

• Handle and prioritize technical support requests efficiently

• Investigate issues for root causes and resolutions

• Support software and hardware installation and maintenance

• Counsel users on effective technology applications

• Maintain detailed documentation of technical processes

Requirements:

• College diploma or university degree in a tech-related field

• Two years of relevant technical support experience

• Familiarity with Microsoft and Cisco certifications advantageous

• Hands-on experience with troubleshooting and networking

• Proficiency in understanding technical documentation

Support technological advancements and user experiences as part of Woodbine Entertainment's dedicated team.
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