Manager, Product Innovation - Partnership Strategy and Enablement

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build asustainableeconomy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary
Manager, Product Innovation - Partnership Strategy and Enablement Overview Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Mastercard Identity, within the Security Solutions organization, leads the development of products and services that enable global commerce, power financial inclusion, prevent crime, and make some of the most seamless experiences possible.

This role within the team will be focused on the area of Agentic Trust. Agentic Trust is fundamentally a partnership-driven model, where our ability to define core capabilities and orchestrate the right ecosystem of partners (e.g., merchants, CDNs, acquirers, issuers, and KYC providers) is critical to success. Our hub-and-spoke approach requires not only identifying and onboarding the right partners but also actively managing a growing portfolio of Proof of Concepts (POCs) with speed and precision.

As we move into execution, each POC demands clear documentation, structured onboarding, defined success criteria, and ongoing coordination across internal teams and external stakeholders to ensure alignment and momentum.

The Role:

Partner Engagement Management

Serve as the primary coordination point for strategic Agentic Trust partners.

Manage partner onboarding, engagement plans, and ongoing relationship tracking.

Coordinate partner priorities, requirements, and feedback loops.

POC (Proof of Concept) Leadership

Define, plan, and execute Agentic Trust proof-of-concept initiatives.

Establish success criteria, objectives, timelines, and deliverables for each POC.

Ensure technical, product, and business stakeholders are aligned throughout execution.

POC Portfolio & Status Management

Maintain a centralized view of all active and planned POCs.

Track milestones, risks, dependencies, blockers, and outcomes.

Provide regular status reporting and executive-level updates.

Learning & Insight Capture

Document findings, lessons learned, and best practices from partner engagements and POCs.

Translate pilot outcomes into product requirements and roadmap recommendations.

Build repeatable playbooks for future deployments and partner integrations.

Operational Model Development

Establish and continuously improve the Agentic Trust partnership and innovation operating framework.

Create scalable processes for intake, governance, prioritization, execution, and reporting.

Define metrics and KPIs to measure program effectiveness and adoption readiness.

Market Adoption Readiness

Identify opportunities to transition successful POCs into broader commercialization efforts.

Partner with GTM teams to validate market demand, use cases, and customer value propositions.

Support reference architectures, customer stories, and adoption materials.

Risk & Dependency Management

Proactively identify technical, operational, partner, and regulatory risks.

Track and manage dependencies across internal and external stakeholders.

Escalate issues and drive mitigation plans to maintain program momentum.

Strategic Planning & Resource Management

Assess future resource…