Manager, Digital Operations

Purpose & overall relevance for the organization
Join our team as a platform operations manager and play a key role in delivering exceptional digital experiences for millions of consumers. In this role, you will connect business and technology teams, optimize ecommerce operations, and help shape the future of our digital platforms. You will represent the local market, influence global initiatives, and ensure every platform enhancement contributes to a seamless consumer journey and strong business performance.

Business kpi definition & operational excellence

Partner with business and technology teams to define, measure, and optimize key performance indicators that drive success.

Use operational insights and performance data to identify trends, opportunities, and areas for improvement.

Support the development of best practices, governance standards, and monitoring frameworks across global platforms.

Enhance workflows, business rules, and platform configurations to improve operational effectiveness.

Enhancement & initiative management

Lead platform enhancement initiatives and operational projects with local and global partners.

Evaluate business needs, develop recommendations, and prioritize opportunities with measurable impact.

Align stakeholders on objectives, timelines, and expected outcomes.

Collaborate across functions to deliver meaningful platform improvements that support strategic goals.

Platform monitoring & operational support

Serve as the primary contact for operational escalations, ensuring timely resolution of issues impacting the business or consumer experience.

Oversee promotional campaign execution from configuration and testing through launch and validation.

Monitor platform performance across key metrics, including conversion, checkout, payment processing, and fulfillment.

Partner with technology teams to accelerate issue resolution and maintain platform stability.

Ensure accuracy and governance of critical ecommerce data, configurations, and operational settings.

Subject matter expertise & stakeholder engagement

Act as the go-to expert for ecommerce platform capabilities, processes, and enhancements.

Collaborate with local and global teams to shape platform improvements and deliver business value.

Share knowledge, document best practices, and contribute to operational excellence across the organization.

Identify opportunities to expand platform functionality and improve the consumer experience.

Knowledge skills and abilities

Excellent communication and presentation skills with the ability to engage diverse audiences across a global organization.

Strong analytical thinking with the ability to turn data into actionable insights.

Knowledge of ecommerce platforms, digital operations, and online consumer journeys.

Ability to simplify technical concepts and communicate them effectively to non-technical stakeholders.

Strong organizational skills with the ability to manage multiple priorities and deliver results in a fast-paced environment.

Requisite education and experience minimum qualifications

University degree in computer science, business, marketing, or a related field, or an equivalent combination of education and experience.

3 to 4 years of experience in ecommerce, retail, or digital business environments.

2+ years of experience in a leadership capacity within a high-volume, consumer-facing online environment.

Experience in order management, technical issue resolution, or product management is a plus.

Working knowledge of web analytics tools such as adobe analytics, amplitude, quantum metrics, or grafana.

Experience using microsoft excel, word, and power point.

Why join us
This is an opportunity to shape the digital consumer experience, collaborate with talented teams around the world, and influence the future of one of the world's most recognized sports brands. Your expertise will help deliver innovative solutions, optimize platform performance, and create meaningful impact for athletes and consumers everywhere.

Adidas offers a robust and progressive range of benefits, including: health and dental benefits, including prescription drug coverage, out of country coverage, short and long-term disability, basic life and ad&d insurance, and an employee & family assistance program. Employees are able to enroll in adidas’ retirement savings plan with employer match. Qualifying employees are eligible for our education assistance program and fitness reimbursement program.

Employees are eligible to earn an annual bonus based on both company and…