Sr Infrastructure Specialist

Type: Contract – December 2026 (Strong potential for extension)

• Responsible for functions related to technical planning, design, configuration, operation and support of desktop services both physical and virtual. This includes Windows, hardware, productivity suites, directory/email administration, and virtual desktop technologies
• As the Tier III support contact, assist the Senior Problem Analyst in identifying the root cause of problems and consequently prevent incidents to the Service Desk
• Investigate and troubleshoot problems in support of operations, and resolve issues in a timely manner
• Design, implement and configure Enterprise Client support systems. Apply Enterprise Architecture principles, standards, and methodology to ensure effective solution design
• Create system documentation, including build, configuration and recovery
• Assist in the development and execution of application test plans
• Coordinate technical activities for projects
• Complete project activities on time and in scope, while adhering to project methodologies
• Manage the enterprise desktop environment, including firmware/software releases, system configuration and maintenance
• Create and document production Windows images for the various hardware models and virtual desktops
• Create, document and manage Microsoft Office for the enterprise
• Develop and document Group Policy Settings required for Microsoft Windows/Office
• Maintain system documentation, including build, configuration and recovery
• Create and modify procedures and standards as required
• Recommend & optimize Enterprise Client support systems to improve and maintain service levels and support Computer Operations with implementation
• Provide guidance and support to Computer Operations on maintaining Enterprise Client Support systems and integration
• Schedule and execute System Change Requests
• Troubleshoot, resolve, and document Tier III incidents. Provide internal IT support. Escalate to external service providers as required
• Backup/recover organizational services/systems in a timely manner as dictated by recovery objectives; and document all actions and resolutions
• Monitor availability and performance for Enterprise Client Support systems
• Participate and contribute to capacity and availability plans for Enterprise Client Support systems
• Implement recommendations for enhancements to ensure organizational computing environment maintains optimum availability and capacity
• Investigate IT infrastructure system requirements and research new products and solutions
• Participate in product selection and complete purchase requisitions
• Participate in support agreement and license renewal process
• Administers the delivery of system parameters; on end of life, current, and new emerging strategic technologies supported and delivered by the organization
• Works with the Technical Lead - Server and Enterprise Architecture to determine infrastructure direction
• Seek consultation from the Supervisor, Technology Infrastructure Services or Manager, Technology Infrastructure Services where solutions are not within established practices

• Minimum of eight years’ experience in advanced Enterprise Client support and service delivery role supporting enterprise class Windows and Office environments
• Experience with performing Windows operating system updates in an enterprise environment
• Strong working knowledge of a variety of management tools (e.g., SCCM)
• Experience building desktop images using VMware virtualization platform
• Experience managing client devices with GPOs
• Technical competency at administration and Tier III support level
• Proven experience in superior customer service delivery and support

• Must have Windows based computer with standard Windows applications