Manager, IT Operations and Security

About the Role:

The Canadian Museum for Human Rights (CMHR) is centred around the idea that respect and understanding of human rights can serve as a positive force for change in the world. The Manager, IT Operations and Security plays a crucial role in fostering a workplace culture of inclusivity, equity and innovation that is focused on inspiring action.

Reporting to the Director, Information Services, this position is responsible for ensuring the streamlined operation of the Information Services/Information Technology (IS/IT) Department in alignment with the organization’s business objectives. The Manager will lead in planning, coordinating,directing and designing IT-related activities while providing administrative direction, technicalescalationsand support for daily operational tasks.

Key expectations for the Manager include optimizing IT service management processes, driving digital transformation using the M365 platform and prioritizing cybersecurity initiatives. Collaborating with decision makers in various departments, the Manager willbe responsible forcost-effective technology solutions across all organizational aspects. With a focus on enhancing Museum IT security through proactive communication and cooperation, the Manager is expected to be a strong communicator, who brings a collaborative approach to the role.

• Fosters a culture that promotes respect, equity, inclusion and innovation, and models anti-racist and accountable behaviours.
• Develops and executes tactics toproactivelysupporttheCMHR’s strategicobjectivesand to prioritize new and emerging issues and opportunities that mayimpactthe organization.
• Provides mentorship and coaching using performance-driven strategies focused on growth and development.
• Represents Information Services as a strategic partner for the Museum.
• Contributes to the development and management of the annual budget for the CMHR’s Information Services department.
• Promotea culture of continuous improvement and learning.

• LeadsIT department operational and infrastructure architecture,as well asorganizesand negotiates the allocation of IT resources.
• Collaborateswithpartnersto define business,system sand architecture requirements fornew technology implementations.
• Ensures the efficientutilizationof IT resources – including personnel and equipment – across the Museum.
• Develops and oversees IT management processes,policies, and procedures, including those for network architecture, standards,purchasing and service provision,while finding continuous improvement opportunities.

• Leads and implements the CMHR’s technological evolution, AI and digital initiatives. Integrates cutting-edge technologies into our business processes, driving efficiency, automation and innovation.
• Works closely with cross-functional teams, identifying opportunities for automation, AI, streamlining workflows and leveraging emerging technologies to enhance customer experiences and operational excellence.

• Develop sand implements information security policies,security awareness program,procedures,standard sand guidelines to promote the security and uninterrupted operation of computer-based application systems.
• Maintains security andestablishesfunctioning controls such as firewalls, intrusiondetectionand prevention systems to protect information and prevent unauthorized access.
• Leads the development and maintenance of the CMHR’s cyber security, disaster recovery and business continuity plans for the Information Services department.
• Reviews systems toidentifypotential security weaknesses, recommends improvements to amend vulnerabilities and reports findings to the leadership team.
• Manages the deployment,…