Technical Product Manager II

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Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.

We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #Team Bell.
Become an integral part of our Customer Experience team, where you will be at the forefront of shaping our customer journeys. You will build on Bell’s Strategic Imperative to Champion Customer Experience and reinforce our commitment to put the customer first in everything we do. Design innovative, customer-centric processes, policies, products and services, while upholding our Customer-First Commitments to make it easier for customers to do business with Bell.
As part of our team, you will be at the heart of our customer experiences.
Summary   As a Technical Product Manager II of an AI team within Technology Services, you are a key driver of AI-powered solutions that respond to the company’s challenges in multiple business units, from anti-fraud initiatives to retail operations. Working closely with operational stakeholders, you will identify, prioritize, and size opportunities, select the appropriate technical approach (such traditional machine learning, agentic AI, business rules, or a combination thereof), engage the relevant teams, define timelines, and ensure products are launched on time, at a high quality, and with appropriate governance.

You will forge strong working relationships with stakeholders and supporting delivery teams alike, showcase products at a regular cadence to executives, and you will plan and execute on the long-term vision for your products.

Key Responsibilities   Product ownership: be capable of planning and launching new AI products, and expanding product reach thereafter. Be also capable of determining when products should be sunset. Build roadmaps
Communication and relationship management: maintain strong communication with stakeholders and supporting delivery teams, ensuring you are informed of evolving market conditions and new business needs. Ensure stakeholders are up to date on the progress of model or app development and delivery teams are engaged to support on-time delivery. Evaluate and implement stakeholder feedback in pilots and post-product launch as appropriate
Critical Qualifications    2 or more years of work experience as a product manager in AI, technology, or other relevant fields, with a track record of product solutioning and delivery
Demonstrated ability to communicate technical concepts to non-technical audiences, including to executive leadership
Proactivity in understanding the evolving business climate, new challenges and opportunities to leverage AI within Bell, and communicating with stakeholders and supporting delivery teams on project/product evolution
Organized and able to disambiguate business needs
Experience working in Agile environments with data scientists, software developers, or adjacent professionals

Preferred Qualifications   

Experience with A/B testing, data analysis, and dashboarding
Experience working with machine learning/AI or Large-Language Models in a product or developer capacity
Familiarity with Google Cloud Platform (GCP)
#Employee Referral Program
Adequate knowledge of French is required for positions in Quebec.
Additional…