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Technology Services Analyst
Job Description & How to Apply Below
Become a key player in Nationwide's Technology Services team. This hybrid role focuses on providing top-notch technical support to agents and associates, ensuring seamless operations across platforms.
As a Technology Services Analyst, you will engage in troubleshooting, equipment maintenance, and application management for Nationwide agents. You’ll support over 100,000 agents and help resolve technical issues through phone and chat. Your expertise will be vital in implementing secure technology solutions while advocating for user needs and enhancing documentation.
Key Responsibilities:
• Provide level 1 support for technical issues
• Document and escalate issues to level 2 teams
• Identify technology incident trends for early resolution
• Maintain PC lifecycle from acquisition to retirement
• Manage inventory of PC peripherals and logistics
Requirements:
• Previous experience in TSD call center support
• Knowledge of Property Casualty business acumen
• Familiarity with Agent Gateway systems
• Strong communication and problem-solving skills
• Willingness to engage in continuous learning
Leverage your technical skills and passion for service in this role with Nationwide, making a real impact for associates and agents.
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