Senior Application Support Analyst Alberta

Join the Government of Alberta as a Senior Help Desk Analyst and deliver frontline application support to end users and external stakeholders in a remote setting. Combine your technical acumen with strong troubleshooting skills to facilitate effective resolutions for large-scale enterprise applications.

As part of the Government of Alberta, this senior role focuses on application support specifically for the ministries of Education and Advanced Education. You will utilize your extensive experience in help desk operations, user identity management, and stakeholder communication to assist users with technical inquiries.

Your role involves direct engagement with end users and the resolution of application-related issues.

Key Responsibilities:

• Troubleshoot technical issues for end users directly

• Manage user IDs, accounts, and permissions

• Utilize Help Desk software for ticket tracking

• Communicate effectively with external and internal stakeholders

• Test solutions and enhancements for user applications

Requirements:

• 4 years in application help desk operations

• Expertise in Help Desk software usage

• Proficient in user identity verification processes

• Experience in client communication and coordination

• Familiarity with Microsoft Office tools

Support the diverse needs of users within the Government of Alberta while enhancing your skills in help desk software and application management.