Director, Infrastructure & Operations

WCLC is seeking a strategic, people-focused technology leader to serve as our next Director, Infrastructure & Operations.

Reporting to the Vice President, Information Technology, you will lead enterprise infrastructure, operations, service delivery, retail technology, telecommunications and technology resilience across WCLC.

As a member of the IT leadership team, you will help shape technology strategy, lead major investments and ensure that critical services support WCLC’s lottery, retail, and corporate operations across Western Canada.

• Develop and execute the I&O strategy, roadmap and operating model in alignment with WCLC’s priorities.
• Partner with executive leaders and business stakeholders to identify opportunities where technology can improve business outcomes, operational efficiency, employee productivity and customer experience.
• Provide strategic recommendations on technology investments, operational risk, resilience, service performance and modernization priorities.
• Champion innovation and the responsible adoption of emerging technologies, automation, cloud services, AI-enabled capabilities and modern infrastructure practices.

• Ensure operational stability, resilience, and 24/7 support for mission-critical lottery and retail systems; enable agility and speed to market.
• Lead enterprise infrastructure and operations services, including cloud and hybrid platforms, data centres and colocation, networks and telecommunications, end-user computing, Microsoft 365, server and storage platforms, backup and recovery, and enterprise infrastructure management services.
• Provide leadership for technology services supporting WCLC’s retail, lottery and corporate operations across multiple jurisdictions.
• Ensure services meet established availability, performance, security, capacity, recovery and service-level objectives.
• Direct mature service management practices across incident, request, problem, change, configuration, asset, knowledge and service-level management.
• Promote operational excellence through automation, standardization, observability, performance management and continual service improvement.
• Oversee the full infrastructure lifecycle from planning, architecture and sourcing through deployment, operations, optimization and retirement.

• Partner with Cybersecurity and Governance teams to embed security, privacy, risk and compliance requirements into infrastructure and operational services.
• Lead technology resilience capabilities, including disaster recovery, business continuity, ransomware recovery, backup governance, high availability and recovery testing.
• Reduce operational and cybersecurity risk through vulnerability management, patch governance, infrastructure hardening, lifecycle management and proactive controls.
• Provide calm, accountable leadership during major incidents, service disruptions and crisis response events.
• Participate in enterprise risk management, audit and compliance activities and communicate material technology risks to senior leadership.

• Lead, coach and inspire managers, technical leaders and operational teams across multiple technology disciplines.
• Build a high-performance, inclusive culture grounded in trust, accountability, collaboration, service excellence and continuous learning.
• Establish clear roles, decision rights, performance expectations and development plans that enable employees to succeed.
• Develop workforce, succession and capability plans that ensure the right skills and capacity are available to meet current and future needs.
• Promote employee engagement, recognition, wellbeing and retention while…