Senior Salesforce Administrator

Take your career to new heights with Loopio!  Loopio is a workplace that unleashes learning & growth opportunities for our Loopers. We provide autonomous, challenging work that allows each employee to master their craft. We attract and retain people who are naturally curious, have grit and are eager to grow and build their careers. At Loopio, we genuinely support each other, because true success comes from working as #oneteam.
About

The Role  We are looking for a driven and highly organized team member to join our Revenue Operations team. As the Senior Salesforce Administrator, you will own the administration, configuration, and optimization of key revenue systems to help drive Loopio’s continued growth. The ideal candidate has a deep understanding of Salesforce and a proven track record of aligning scalable technical solutions with business objectives.
Reporting into the Senior Manager Revenue Operations, this is an exciting opportunity for a detail-oriented individual with great interpersonal and analytical skills who is ready to take independent ownership of our systems and projects in a collaborative environment. If you thrive on continuous improvement and iteration, enjoy constant learning, embrace adaptability, and are passionate about automation, this opportunity is perfect for you.

Note:

This is an existing vacancy on the team.
What You’ll Be Doing   Partner with stakeholders across Sales, Marketing, CX, and IT to uncover, define, and validate business needs, and translate them into scalable technical solutions
Independently own the configuration, administration, and optimization of key revenue systems (primarily Salesforce) and workflows
Provide day-to-day technical support for the revenue teams via help desk tickets, identifying patterns in requests and resolving root causes rather than just symptoms
Define, scope, test, and implement operational revenue improvement projects, managing multiple concurrent projects, setting realistic timelines, and leading release management for large-scale updates that scale with the growth of the business
Identify gaps in existing workflows, processes, and tech stack, and design re-engineered, automated solutions that reduce manual effort and improve consistency across GTM teams
Design reporting and dashboards that give GTM stakeholders clear visibility into their workflows and outcomes, using data to quantify process gaps and make the business case for improvements
Create and maintain high-quality process and technical documentation, and build enablement resources (guides, SOPs, training sessions) that drive adoption and reduce repeat support requests
Collaborate with the greater Revenue Operations team to deliver end-to-end solutions that support the key objectives of our go-to-market strategy
Evaluate new platform features and best practices, bringing recommendations to the team and sharing learnings with peers
Act as a subject matter expert and trusted advisor on Salesforce for the organization

What You’ll Bring To The Team   4+ years in sales/revenue operations role, managing or administering technology for GTM team.
Certification in Salesforce Administration. Additional Salesforce certifications are considered strong assets.
Demonstrated experience independently owning a system or a portfolio of projects from discovery through post-launch.

Experience with other sales tools (Lean Data, Outreach, Gong, etc.) are a plus.
Superior analytical and problem-solving skills, including the ability to structure analytical questions and deliver insights that inform decisions.
Ability to navigate a fast-paced environment and work independently through ambiguity. Previous experience in a SaaS organization is an asset.
Impeccable time management and organizational…