Senior IT Operations Specialist

Infrastructure Full Time Canada Remote $70,000 - $100,000 CAD per year
ProServeIT is a leading IT solutions provider that specializes in delivering innovative technology solutions to help businesses thrive. With over 20 years of experience, we've established ourselves as a trusted partner in the ever-evolving world of technology.
We are currently seeking a Senior IT Operations Specialist, who would be responsible for ensuring the stability, performance and reliability of enterprise IT systems. Acting as a technical escalation point, this role is critical in delivering secure and efficient IT services across infrastructure, endpoints, identity, and core business platforms. The Specialist leads incident management, drives operational excellence, and champions continuous improvement initiatives.
Life at ProServeIT is fast paced, performance-driven, rewarding, and fun! We value and support our team members' career growth and ongoing professional development. And we recognize their achievements and outstanding results on a regular basis. We work hard and play hard.
"People Matter. Be like gumby. Do it right." These are the three values we follow every day. These truly represent who we are and what we care about.
Excited? Read on and apply! Looking forward to hearing from you.
What you will do  1. IT Operations & Service Reliability   Guarantee high availability, performance, and reliability of IT systems and services.
Serve as Tier 3 escalation for complex technical and operational issues.
Lead incident response, root cause analysis, and service restoration efforts.
Proactively monitor systems, logs, alerts, and dashboards to detect and resolve issues.
Manage system maintenance, patching, upgrades, and lifecycle activities.
2. Systems, Infrastructure & Identity   Administer and support Windows and/or Linux servers, virtualization, and storage solutions.
Manage identity and access systems (Active Directory, Azure AD, MFA).
Support Microsoft 365 services (Exchange, Teams, One Drive, SharePoint).
Collaborate with network teams on LAN/WAN, Wi-Fi, VPN, and firewall configurations.
3. Security, Compliance & Risk   Enforce security standards, access controls, and operational best practices.
Participate in vulnerability management, patch compliance, and security remediation.
Support audits, compliance initiatives, and incident investigations.
Ensure robust backup, recovery, and disaster recovery procedures are tested and effective.
4. Process Improvement & Documentation   Develop and maintain operational procedures, runbooks, and SOPs.
Identify automation opportunities to streamline workflows and reduce manual tasks.
Track and report operational metrics (incidents, uptime, SLA performance).
Drive continuous improvement across IT operations and service delivery.
We would love to hear from you if you have   A Degree in Computer Science, Information Technology, or related field
5+ years of progressive experience in IT operations, systems administration, or infrastructure support
Strong experience with Windows Server and/or Linux environments
Hands-on experience with Active Directory, Azure AD, and Microsoft 365
Solid understanding of IT service management (ITIL concepts)

Experience with virtualization platforms (VMware, Hyper-V)
Working knowledge of networking fundamentals (DNS, DHCP, TCP/IP, VPNs)

Experience with monitoring, backup, and recovery tools
Familiarity with endpoint management and device lifecycle management

Experience with cloud platforms (Azure, AWS)
Microsoft, VMware, or cloud certifications
Strong troubleshooting and analytical skills
The ability to manage incidents calmly in high-pressure situations
The ability to work independently and lead by influence
Excellent written and verbal communication skills
Strong…