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Job Description & How to Apply Below
We are Systematix and we are currently looking for a Senior Service Now Developer (ITOM) for our life sciences client.
ABOUT THE PROJECT
Our client is a global life sciences organization undertaking a large-scale Service Now transformation across multiple regions and operating companies. As part of a global initiative to modernize and standardize IT Service Management (ITSM), the organization is implementing Service Now as its enterprise platform for core ITSM capabilities while expanding its IT Operations Management (ITOM) footprint.
The Senior Service Now Developer (ITSM & ITOM) will play a critical role in designing, developing, and implementing enterprise Service Now solutions that extend beyond core ITSM into ITOM capabilities including Discovery, CMDB, CSDM, Service Mapping, and infrastructure integrations. Working closely with Enterprise Architects, Business Analysts, Platform Teams, and Infrastructure teams, you will deliver scalable, secure, and highly integrated solutions that improve operational visibility, automation, and service delivery across the enterprise.
ABOUT THE RESPONSIBILITIES
As the Senior Service Now Developer (ITSM & ITOM), you will lead the development and configuration of complex Service Now solutions while providing technical expertise across both ITSM and ITOM capabilities. You will collaborate with cross-functional teams to translate business and infrastructure requirements into scalable technical solutions while ensuring alignment with enterprise architecture, platform governance, and Service Now best practices.
Responsibilities include:
Develop, configure, and customize Service Now applications, workflows, business rules, client scripts, UI policies, and automation across both ITSM and ITOM modules
Design, build, and support core Service Now modules including Incident, Problem, Major Incident Management (MIM), Change, Request, Service Catalog, Knowledge Management, CMDB, CSDM, Discovery, Service Mapping, and Event Management
Design and implement integrations between Service Now and enterprise monitoring, infrastructure, cloud, and third-party platforms using REST APIs, SOAP web services, Integration Hub, and MID Servers
Design, deploy, administer, and optimize MID Server architecture, ensuring scalability, security, and high availability
Support CMDB strategy through development of data models, relationships, reconciliation processes, and CSDM alignment
Collaborate with Enterprise Platform teams and Solution Architects to ensure solutions align with enterprise architecture standards and Service Now platform governance
Translate business and operational requirements into scalable technical designs and implementation plans
Perform advanced platform administration activities including security configuration, ACLs, roles, groups, and Service Portal administration
Develop and execute unit testing while supporting system integration testing, regression testing, and quality assurance activities
Troubleshoot complex platform, integration, and infrastructure issues while identifying opportunities for optimization and automation
Produce and maintain technical documentation including solution designs, configuration records, integration specifications, and operational procedures
Apply ITIL principles, Service Now best practices, and enterprise governance standards to improve service delivery and platform performance
Identify opportunities to expand automation, improve operational efficiency, and enhance platform capabilities through continuous improvement initiatives
ABOUT THE QUALIFICATIONS
7+ years of hands-on Service Now development experience within large enterprise environments
Strong experience developing solutions across both Service Now ITSM and ITOM modules
Hands-on…
Position Requirements
10+ Years
work experience
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