Technical Support Specialist Level 2

Vidir Solutions Inc., Elevating Careers and Community

“We rise by lifting others” – Robert Ingersol

Working at Vidir is about more than just being an employee; we work hard and we genuinely care about others while we do it. We encourage continuous growth, diversity, and lifting others up. We live by the Code of Vidir HEROICS, our shared set of values and the way they shape our decisions and actions to turn every day into an epic opportunity to elevate to the next level.

At Vidir, you’re part of the family and this is our family culture.

What makes a Vidir Hero? Someone who sets and achieves goals, sees creative solutions, keeps others safe, and uses their powers to elevate others. Our team at Vidir is made up of individuals who help others do what they do best. Whether that’s creating a perfect precision weld or designing the next dynamic solution in automated material handling, our team members know that what they are doing every day is helping someone else be successful as well.

With world class automation products in every industry and in over 45 countries across the globe, Vidir offers you a chance to be innovative and to set and achieve high standards in your career as you advance at one of Canada’s Top Small and Medium Business Employers. As one of Manitoba’s Top Employers a career at Vidir will help you find meaning in Mondays!

Our mission is to “
Make the world’s products safely accessible
”. We are looking for caring, curious, creative individuals, who are continuously growing to join our team of Vidir Hero’s.

THE OPPORTUNITY

Become a Vidir Hero at our Arborg, MANITOBA facility. Level up your career as a:

Technical Support Specialist – 2

As a Technical Support Specialist – 2, you will provide advanced technical support to customers and work closely with the Technical Support team to resolve complex issues, strengthen support processes, and help mentor Technical Support Specialist – 1 team members. This role plays an important part in maintaining strong customer satisfaction and ensuring technical issues are resolved efficiently and professionally.

Responsibilities

• Customer Service Experience – Prior experience in a customer-facing role is strongly preferred. You should be comfortable communicating with a wide range of customers and managing expectations professionally, especially in a support or service environment.
• Troubleshooting Experience (Non-IT) – Hands‑on experience diagnosing and resolving mechanical and electrical issues related to HMI (Human‑Machine Interface) systems and machine components. This role does not involve IT support or computer network troubleshooting. Understanding machinery function and physical interfacing is key.
• ERP System Knowledge – Experience using Enterprise Resource Planning (ERP) software, such as SAP, Microsoft Dynamics, or similar, is an asset. You’ll use these tools to log service requests, track customer history, and manage workflow.
• Strong Communication Skills – Excellent verbal and written communication skills are essential. You must be able to clearly explain technical issues to customers with varying levels of understanding and document service interactions accurately.
• Computer Literacy – Proficiency in using standard office software, including Outlook, Word, and Excel, and the ability to learn and adapt to new programs quickly is essential for success in this role.
• 2+ years of previous support or customer service experience in industrial automation, vertical storage systems, or a related field; 5+ years is preferred.
• Strong technical, analytical, and problem‑solving skills, particularly in industrial automation systems.
• Valid Class 5 Driver’s License and valid Canadian passport with the ability to travel internationally.
• Relevant vocational or…