Business Consultant, Fintech SaaS

The Opportunity   SymphonyAIis a leading provider of financial services software, delivering advanced solutions in compliance and fraud detection to some of the world's most complex financial institutions.

We'relooking for a dynamic and innovative Business Consultant to join our Professional Services team — someone who thrives at the intersection of client relationships, product expertise, and technical delivery.
In this role,you'llbe the critical link between our clients, our product teams, and our technical consultants.

You'llbring your industry experience to bear on gathering requirements, shaping solutions, and helping deliver systems that make a real difference in the fight against financial crime.

What You Will Do      Buildviablebusiness cases and capture detailed client requirements, primarily for system integration projects

Demonstrate software and present risk and compliance models directly to clients

Prepare for and deliver workshops with clients' fraud, risk, compliance, investigation, and data teams

Develop fraud models and watch list verification methods

Deploy enterprise solutions within client environments

Run client workshops to define and scope project goals, workflows, business requirements, gaps, and opportunities

Manage requirements traceability and prepare functional specifications

Partner with Product Development and Technical Consultants to analyze and design functional enhancements

Translate business specifications intoclear language for both technical and business audiences

Coordinate business analysis efforts across client technology initiatives

Collaborate with Account Management and Pre-Sales teams toidentifynew opportunities within managed accounts

Contribute to client presentations that showcase

SymphonyAI'sproduct functionality and delivery methodology

Support client testing activities, particularly during UAT

Maintain and grow deep product expertise

Adhere to and help enhance our software development approaches and methodologies

What You Have      Experience delivering complex, product-based IT solutions in Financial Services, particularly within Fraud, Compliance, or Risk Management.

Abachelor's degree in Business Administration, Economics, Engineering, Statistics, Computer Science, ora related field.

First-hand experience with software product implementation, user interaction, and deployment.

Strong writing skills across business requirement documents, use cases, issue logs, project status reports, scope change documents, mapping specifications, and test plans/cases.

A track recordof exceeding expectations for both internal and external stakeholders

Solid process analysis and mapping skills.

Experience across the full software development lifecycle.

Excellent communication skills — able to explain complex concepts clearly to both technical and non-technical audiences, in writing, in conversation, and in presentations.

Strong listening, analytical, problem-solving, and negotiation skills, with close attention to detail.

Willingness to travel as business needs require.

What Sets You Apart      Experience in model tuning or false-positive reduction — a strong differentiator for this role

A natural drive to dig past symptoms to root causes, developing sound, lasting solutions rather than quick fixes

Strong organizational and time-management instincts that keep complex projects on track

A solution-oriented, client-first mindset — someone who goes the extra mile to get the right outcome

ACAMS Certified Anti-Money Laundering Specialist credential (a plus, not required)

#LI-Hybrid