Manager, IT Infrastrructure

Job Title: Manager, IT Infrastucture

Reports to: Director, IT Infrastructure and Cybersecurity

Number of Vacancies: 1

Closing Date: November 13, 2026

Reporting to the Director, IT Infrastructure and Cybersecurity, the Manager, IT Infrastructure is accountable for the operation, deployment, and support of WAA's network, storage, compute, virtualization, and hybrid-cloud environments.

The role works closely with IT Planning and Projects and business stakeholders to plan and coordinate operational, sustainment, and project work; lead infrastructure project intake; assess priorities, requirements, dependencies, and constraints; and determine the internal and external resources required for delivery.

The Manager, IT Infrastructure, is accountable for technical delivery and transition into ongoing operational support through the IT Infrastructure team, vendors, and consultants. The role provides technical leadership, balances project demand, operational priorities and resource capacity, builds strong relationships across WAA, and exercises appropriate discretion and decision‑making authority on matters of operational importance within its scope.

• Leads the IT Infrastructure team responsible for WAA’s network, server, storage, virtualization, and cloud infrastructure, including hiring, coaching, development, performance management, and administration of the Collective Bargaining Agreement.
• Leads day-to-day infrastructure activities, priorities, and resource assignments, and determines the appropriate use of internal staff, vendors, and consultants.
• Leads infrastructure project intake, prioritization, and resourcing, working closely with IT Planning and Projects and business stakeholders, and balances operational, sustainment, and project demands.
• Remains accountable for the technical delivery, operational readiness, documentation, and transition into ongoing support of infrastructure solutions.
• Oversees capacity, performance, lifecycle planning, monitoring, backup, and disaster recovery to ensure availability and resiliency.
• Oversees incident escalation, problem management, and change management, including outage planning, testing, and rollback.
• Develops and maintains infrastructure strategy, roadmaps, architecture, standards, and technical documentation across on-premises and cloud environments.
• Establishes service‑level expectations and KPIs, and manages vendors, contracts, licenses, and external service providers.
• Prepares and manages the IT Infrastructure budget, with ongoing monthly cost monitoring.
• Builds relationships with WAA stakeholders, tenants, and partners, provides briefings on priorities, risks, and delivery, and represents WAA with industry peers.
• Participates in an on‑call rotation supporting a 24/7 airport environment.

• Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related discipline, or an equivalent combination of education and relevant experience.
• 10+ years of progressive experience in IT infrastructure, including enterprise networking, server, storage, virtualization, and cloud technologies.
• Previous management experience with demonstrated success leading, developing, and motivating technical teams.
• Experience planning and coordinating infrastructure initiatives, balancing project and operational demands.
• Strong understanding of enterprise networking and Microsoft-based infrastructure environments.
• Experience with incident, problem, and change management.
• Demonstrated experience managing vendors, consultants, contracts, and external service providers, plus budgeting, forecasting, and cost management experience.
• Excellent communication skills, including explaining technical concepts, risks,…