NOC Monitoring and Incident Analyst
Job in
Winnipeg, Manitoba, R2C 0A1, Canada
Listed on 2026-11-02
Listing for:
Exchange Technology Services
Full Time
position Listed on 2026-11-02
Job specializations:
-
IT/Tech
Network Security, IT Support, Cybersecurity, Systems Administrator
Job Description & How to Apply Below
Turn monitoring alerts into informed action as a Tier 1 NOC Analyst supporting customer environments from Winnipeg. Use Logic Monitor and structured troubleshooting.
Exchange Technology Services seeks an analyst reporting to the NOC Manager within its Network Operations Centre. This first point of contact responds to alerts, investigates incidents, performs diagnostics, and escalates unresolved issues. The work covers WAN, LAN, wireless, VPN, internet connectivity, routers, switches, firewalls, and wireless controllers.
Key Responsibilities:- Respond to system-generated alerts from monitoring platforms
- Identify issues before service-affecting incidents occur
- Monitor WAN, LAN, wireless, VPN, and internet services
- Verify routers, switches, firewalls, and wireless controllers
- Escalate critical issues under established procedures
- One to two years in IT support, MSP, network administration, or NOC
- Experience with Logic Monitor
- Basic TCP/IP networking and routing fundamentals
- Understanding of DNS, DHCP, VPN, and network security
- Strong analytical, troubleshooting, and prioritization skills
Bring alert validation, network operations, and escalation skills to Exchange Technology Services' customer-focused NOC team.
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