Senior Associate, Salesforce Business Analyst

Line of Service
Advisory

Industry/Sector
Not Applicable

Specialism
Salesforce

Management Level
Senior Associate

Job Description & Summary
At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

As a Salesforce consulting generalist at PwC, you will possess a broad range of consulting skills and experience across various Salesforce applications. You will provide consulting services to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of Salesforce applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives.

The Opportunity:

As a Senior Associate, Salesforce Business Analyst, unlock your potential and embrace the chance to drive meaningful outcomes that'll elevate your career.

Your role will include, but isn't limited to:

Lead requirements gathering sessions with business and operational stakeholders

Translate business needs into user stories, process flows, and functional requirements

Collaborate closely with developers and UX consultants to shape end-to-end solutions

Configure Salesforce solutions using declarative tools to support business workflows

Support testing, validation, planning and change management activities

Maintain traceability artifacts that support delivery governance

Ensure solutions align with enterprise standards and delivery best practices

What You'll Bring:
Your skills, knowledge, and experiences are what set you apart. Here's what we look for:

2+ years of experience with the Salesforce platform (analysis and/or configuration)

Strong experience with:

Requirements gathering and stakeholder engagement

User stories, acceptance criteria, and process documentation

Salesforce data models and workflow configuration

Experience working in cross-functional and diverse consulting or delivery teams

Salesforce certifications such as Administrator, Business Analyst, App Builder or Service Cloud Consultant

Experience delivering Salesforce solutions in healthcare, public sector, or human services contexts

Exposure to Service Cloud or Health Cloud / Home Health

Experience supporting mobile or field-based service workflows

Familiarity with data privacy, compliance, or regulated operating environments

Comfortable using AI with clear expectation of human review

As a requirement, a Security Clearance is mandatory for all staff who'll be engaged on these assignments. Prior to applying, please review the Government of Canada website to ensure you meet the eligibility requirements to obtain this clearance. This'll become a condition of your employment with PwC should you receive an offer from us.

This newly created role reflects our commitment to growth and delivering distinctive value for our clients and stakeholders.

The salary range for this position is $84,700 - $134,700. The posted salary range represents the expected hiring range for PwC locations in major city centres. Given our national recruiting approach, ranges may vary for positions in other locations. At PwC Canada, base salary is determined by your skills, experience, qualifications and work location. In addition to base salary, eligible employees may have opportunities to participate in variable incentive pay programs which are designed to reward individual and firm-wide achievements.

We are committed to offering competitive compensation and adhere to…