Customer Insights Analyst Power BI

Shape customer insights through Power BI, Tableau, and advanced data visualization as an MPAC Customer Experience Research Analyst in Ontario.
MPAC seeks a research and insights professional who can connect multiple data sources with customer experience measures. The position requires at least three years in research, analytics, customer experience, or a related advisory role. You will create reports, dashboards, presentations, and recommendations that support evidence-based decisions.

Key Responsibilities:

Prepare, validate, integrate, and quality-check multiple data sources
Maintain CX programs, metrics, dashboards, and reports
Analyze customer journeys and personas for improvement opportunities
Conduct ad-hoc research addressing business questions
Coordinate vendor-supported research deliverables and communication
Requirements:
Degree or diploma in statistics, business, or related field
Experience analyzing data from multiple sources
Advanced Power BI or Tableau knowledge
In-depth understanding of Google Analytics tools
Advanced Microsoft Office proficiency and reporting skills
Use data visualization, digital analytics, and research methods to strengthen MPAC’s customer experience reporting and recommendations.