Protected B Cloud Reliability Engineer

Support Service Now’s Canada Protected B cloud as a Staff Site Reliability Engineer focused on secure reliability, scalability, and production performance. Fixed shifts provide continuous weekday coverage.
This individual-contributor technical leadership role owns ambiguous, multi-system reliability challenges across cloud infrastructure and services. You will guide incident response, evaluate designs, reduce systemic operational risk, and strengthen engineering effectiveness. Core technologies include Linux, Google Cloud Platform, Kubernetes, PostgreSQL, networking, and configuration automation.

Key Responsibilities:

Influence architecture for reliability, scalability, and operational readiness
Lead cross-functional initiatives across infrastructure, cloud, security, and applications
Troubleshoot Kubernetes and containerized production environments
Improve PostgreSQL performance, reliability, and database operations
Advance monitoring, observability, and service health practices
Requirements:
Demonstrated leadership across complex, cross-domain technical initiatives
Advanced Bash, Python, or JavaScript automation experience
Deep networking knowledge across TCP/IP, DNS, routing, and load balancing
Experience leading major incidents and Root Cause Analysis
Ability to obtain and maintain Reliability Status
Bring cloud reliability leadership, observability, networking, and database expertise to Service Now’s Canada Protected B operations.