Sr Field Service Technician; Production Print

Overview

Join Our Team as a Production Print Field Service Technician!

Are you passionate about providing top-notch technical support and problem-solving within the production print environment? We're searching for a skilled Production Print Field Service Technician to become a vital part of our innovative team. If you thrive in a fast-paced, forward-thinking setting and possess a talent for troubleshooting, we'd love to hear from you!

Perform on-site maintenance and repairs for production print equipment.

Diagnose and resolve technical issues promptly to minimize production downtime.

Conduct regular inspections and implement preventive maintenance procedures.

Install, configure, and calibrate production print machinery for optimal performance.

Collaborate closely with clients, delivering outstanding customer service and support.

• On-site service of MFPs
• Maintain parts and call management as well as accurate records to achieve KPI targets
• Responsible to learn new technologies, maintain accurate records and assist other team members as required
• 10% - Lead referrals, assists with customer assessments and solution design
• 90% - break-fix and customer support
• Seeks opportunities to improve territory parts budget and inventory control
• Perform other relevant duties as assigned by management

Demonstrated experience in servicing and repairing production print machinery.

Proficient in mechanical and electrical troubleshooting within a production print environment.

Familiarity with a variety of production print technologies and systems.

Exceptional communication skills and a strong customer service orientation.

Ability to work independently and adapt to diverse client environments

Network

Skills:

• Install and troubleshooting of basic printing and scanning solutions.
• Microsoft OS peer to peer and client side of server environments
• Familiar with printing from common business apps

Solutions Knowledge:
Basic understanding of solutions portfolio

Product Knowledge:
Excellent working knowledge and certification of production systems

Color

Skills:

Working knowledge of calibration, and RIP configurations

Communication

Skills:

Excellent verbal and written and interpersonal

• Mentoring and Instruction: 10% - based on technical expertise
• Pre/Post Consulting Ability:
  Moderate
• Working directions:
  Requires limited assistance for more difficult problems

Travel and other responsibilities:

• Must be positive, outgoing, self-motivated and committed to building and maintaining strong customer relations
• Travelling within Canada. Candidate must provide & maintain valid travel documents at own expense
• Own vehicle and possess valid insurance with appropriate coverage and a valid driver's license in good standing
• Standby and after hours work may be required
• Training may require after hours travel and stay overs including weekends
• Perform other relevant duties as assigned by management

• Opportunity to work with cutting-edge production print technology.
• Competitive compensation and comprehensive benefits package.
• Supportive and collaborative team environment.
• Continuous learning and growth opportunities.
• Contribute to the success of an industry leader.

Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.

Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale.