Introduction
At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client‑centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips.
Here, you’re not just improving clients' risk profiles, you’s building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters;
think of Gallagher.
As a Client Solutions Manager on the Autoteam, you will be working directly with Autopac clients in delivering the world‑class customer service Gallagher is so well known for. Whether that means guiding clients through their policy renewal cycle, handling policy changes, or resolving billing issues, you will get the opportunity to work through it all!
How you’ll make an impact- Playing an essential role in business retention and building upon customer relationships
- Review accounts at renewal, taking the necessary steps in placing coverage required by the client, adhering to binding authority set out by MPI
- Respond to client inquiries quickly and efficiently, maintaining the quick turnaround time for any actions required on behalf of the client
- Identify upselling and cross‑selling opportunities, driving the creation of quality leads
- Consistently acting to upgrade insurance market knowledge, keeping abreast of new products and policy changes
- Being in a fast‑paced, dynamic environment brings out the best in you. You’re always able to prioritize effectively, which allows you to exceed client expectations every time!
- Working collaboratively and building relationships comes naturally to you, whether that’s with clients or colleagues – people love working with you, and you with them
- Comprehensive and effective verbal/written communication skills
- Always maintaining a keen eye for detail comes easy and is key part of what has made you successful in your past roles
- Highly tech‑savvy, with an ability to learn new systems, tools and processes
- Secondary School Diploma required, College or University Degree strongly preferred.
- 2+ years of Autopac experience preferred
- Level 1 Insurance license or working towards Level 2
- IWS Certification required
- Pursuing or willingness to pursue relevant insurance certifications or education (i.e. CIP, CAIB, CRM, etc.) highly preferred.
- Knowledge of EPIC an asset
- A mix of 8:30am-4pm, 10:30am-6pm and Saturday 9am-3pm on rotation 1-2 a month, subject to change.
- 35 Hours Per Week
- Branch: 8-3421 Portage Avenue, Winnipeg MB R3K 2C9
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
- Flexible medical & dental coverage to meet your household's needs
- Life, Dependent Life and AD & D Insurance options
- Retirement savings including RRSP including a company match, TFSA, pension and more
- Employee Stock Purchase Plan
- Educational expense reimbursement
- Employee assistance programs
- Discounted gym membership (Good Life Fitness)
- Opportunity for flexible work arrangements
- Paid sick days & personal days
- Employee education recognition program
- Employee referral bonus program
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to…
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