Analyst, Policy Risk

Petline is part of Definity, which includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

Reporting to the Team Lead, Policy Risk Analyst, the primary responsibility of the Policy Risk Analyst is to evaluate the potential insurance risks associated with pet health insurance policies. The Policy Risk Analyst will examine and analyze veterinary medical records, making necessary adjustments to policies, which may include adding exclusions to new policies or modifying or removing exclusions from existing policies.

This role is essential in maintaining risk levels within acceptable and manageable limits for Petline Insurance.

To support effective and efficient risk assessments of pet health insurance policies, the Policy Risk Analyst is expected to possess a solid understanding of veterinary medicine, particularly regarding canine and feline anatomy and physiology, as well as techniques for diagnosing and treating injuries and diseases. Knowledge of treatment modalities, including pharmaceuticals and their interactions, alternative treatments, and preventive health care practices is essential for this position.

Additionally, the Policy Risk Analyst should be familiar with the regulatory requirements and legislation pertinent to veterinary clinics and professionals.

Support sustainable and profitable business outcomes by reviewing veterinary medical records to identify potential risks and their severity and adjusting new and existing pet health insurance policies as necessary.

Consistent policy risk analysis and decision making that align with established business procedures and policies.

Offer specialized guidance and support for risk assessments and policy parameters to cross-functional teams at Petline, such as Insurance Advisors, Territory Managers, and Claims Adjusters.

Engage with the Team Lead, Policy Risk and/or additional departmental leadership to seek their input and guidance on complex risks and customer complaints.

Facilitate positive customer experience by engaging in discussions regarding policy risk assessment results with customers and veterinary clinic staff.

Prepare and distribute official policy documents to policyholders.

Remain informed about current trends in veterinary medicine, as well as updates to regulations and standards in the field.

Adherence to relevant insurance regulations and compliance standards specific to Property insurance, with relevancy to pet insurance.

Implement veterinary continuing education knowledge to enhance job performance.

Graduation from an accredited Veterinary Technology program

Minimum 3 years’ experience working in a veterinary practice, preferably small animal

Bilingual French/English an asset

Strong written and verbal communication skills

Professional, friendly, and courteous in all interactions with colleagues or customers

Capable of working independently without supervision and collaborate effectively within a team environment

Proven commitment to achieving individual and team goals

Proficient in applying critical thinking techniques

Salary Range:$51,300-$94,400

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

This position is being posted to fill an existing vacancy.

We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us…