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Senior Product Support Supervisor at MacDon
Job Description & How to Apply Below
You will be responsible for coordinating activities for Product Support Representatives while engaging in troubleshooting and resolving technical issues. As you collaborate with a global team and manage schedules, your leadership will enhance team performance and dealer relationships, ensuring a streamlined support process. This role calls for your technical expertise and relationship-building skills.
Key Responsibilities:
• Direct activities of North American Product Support Representatives
• Work alongside the global team to tackle field issues
• Conduct troubleshooting and solution development
• Review team schedules, expense reports, and activities
• Support Product Support Reps in dealer engagement and education
Requirements:
• Relevant degree or equivalent experience required
• Leadership experience emphasizing relationships
• Strong communication and interpersonal abilities
• Technical expertise in Mechanical and Hydraulic systems
• Ability to travel 20% within North America
Leverage your leadership abilities and technical knowledge to enhance customer support for Mac Don equipment.
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Position Requirements
10+ Years
work experience
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