Product Support Supervisor

Reporting to the Director of Global Product Support, the Product Support Supervisor coordinates a team of in‑territory representatives to provide after sales support for Mac Don equipment. They schedule staff activities, assist with troubleshooting of technical issues, and drive continued improvement within the group.

• Coordinate support activities conducted by the North American Product Support Representatives including field support, call support, issue reports, etc.
• Collaborate with the global Product Support team to assist with resolution of field issues.
• Work with Product Support staff in troubleshooting and developing solutions to technical issues.
• Review and provide visibility on daily team activities, expense reports, schedule, leave, etc.
• Provide guidance and support to the Product Support Reps in growing dealer relationships, educating customers, and addressing product issues.
• Conduct annual performance reviews and work with the team to action growth opportunities
• Travel with territory representatives to understand and support their work.

• Related University or College Degree, or equivalent experience
• Proven leadership experience with a focus on relationship building
• Excellent communication and interpersonal skills, including the ability to work with a remote team
• A solid technical background in diagnosis and repair of Mechanical, Hydraulic, and Electrical systems
• Proficient with Microsoft Products:
  Office, Word, Excel, Outlook, and Power Point
• Ability to travel (up to 20% of time) in North America and internationally
• Must hold and maintain valid driver’s license

Winnipeg, MB