Operations & Field Service Technician

Overview

Saint‑Gobain Construction Chemicals (Chryso | Interstar) are transforming how concrete is produced and optimized across North America. Our admixture, pigment, and digital technologies help ready‑mix producers build stronger, more durable, and more sustainable concrete. As we continue to grow and modernize, this role plays a critical part in delivering our solutions directly to customers.

With safety as the top priority, the Operations & Field Service Technician ensures reliable product delivery and high‑performance dispensing equipment at customer locations across Manitoba. This is a hands‑on, customer‑facing role where independence, technical aptitude, and professionalism are essential.

• Prepare and deliver Chryso and Interstar products dispatched from the Winnipeg warehouse
• Maintain a clean, safe environment in both the warehouse and delivery truck
• Deliver products directly to customer storage units

• Install, calibrate, maintain, and repair admixture dispensing equipment, including preventative and emergency service
• Review and interpret performance reports to diagnose and resolve issues
• Act as the local liaison and first point of technical support for customers

• Self‑dispatch, independently diagnosing needs and planning daily/weekly service schedules
• Interact with internal and external customers daily—requiring strong organizational, planning, customer‑service, and project‑management skills
• Remain on call as needed to respond to urgent service requests and provide on‑site troubleshooting

• Support Field Sales Representatives in winning and maintaining customer relationships
• Build trust and credibility with plant personnel and operators
• Demonstrate professionalism and understand the role of customer satisfaction in business success

• Daily interaction with plant managers, batch operators, truck drivers, and maintenance teams
• Approximately 50% of time spent independently at customer sites as the sole representative
• Flexible work schedule required — including very early mornings, late evenings, or occasional overnight visits based on plant operations

• 2+ years equivalent experience or other mechanical/engineering training coupled with customer service
• Must have sound judgment, excellent communication skills, and the ability to represent the company with customers in a professional manner.
• Valid driver’s license; able to operate car, truck, and forklift
• Broad technical aptitude (mechanical, pneumatic, hydraulic, 12/24‑volt electrical, basic computer configuration)
• Hands‑on electro‑mechanical ability; confident using hand/power tools and diagnostic meters
• Quick learner with strong problem‑solving skills
• Clear verbal and written communication abilities
• Organized, detail‑oriented, and reliable with documentation
• Strong customer‑service and relationship‑building skills
• Field‑service experience preferred; ready‑mix industry knowledge an asset
• Able to lift 50 lbs and work safely in industrial environments
• Able to wear a respirator and comply with facial‑hair policy
• Flexibility for variable hours, overnights, and short‑notice service calls

• A growing, evolving business shaping the future of concrete technology
• Independent, hands‑on work backed by global materials expertise
• Strong career growth opportunities as the business expands
• Direct, meaningful impact on customer operations and product performance

We provide unique options to fit your unique lives! Our Total Rewards Program offers a total approach to well-being!

• Excellent healthcare options:
  Medical, vision, prescription & dental
• Family Focus & Balance:
  Parental leave, paid time‑off, and Employee Assistance Program
• Financial Security:
  Company‑funded Retirement Accumulation Plan - Registered Retirement Savings Plan (RRSP), Deferred Profit‑Sharing Plan (DPSP), Tax‑Free Savings Account (TFSA) and Employee Stock Purchase Program (PEG)
• Tuition Reimbursement:
  Continuing education for every season of your career
• Employee Recognition Programs
• Live Well:
  Rewarding you for living a healthy lifestyle
• Be Well Be You:
  Our comprehensive benefits, resources, and programs platform to help you and your family be well, wherever you are in life (Emotional, Physical, Financial, and Social)
• Pet insurance options:
  Insurance plan & prescription discount program for your furry friends
• Perks & Savings Program: access to thousands of gift cards, in‑store and online discounts, as well as cashback offers.