Service Advisor; Steinbach

Job Summary

Join Our Steinbach team and help deliver an exceptional customer experience. We are seeking a highly organized, customer‑focused Service Advisor to support the efficient receipt, processing, and return of goods brought in for repair, maintenance, or upgrade.

• Receive all incoming items for repair or service, accurately record customer information and concerns, and clearly explain service processes.
• Open, manage, and close work orders in a timely and organized manner.
• Ensure that all relevant information is collected and provided to the service technicians.
• Arrange logistics for equipment into and out of the service department.
• Maintain communication with the customer throughout the work and ensure a perfect delivery of the completed job.

• Mechanical aptitude, including an understanding of basic mechanical systems.
• Familiarity with agriculture and large agricultural equipment.
• Excellent customer service on the phone and in person.
• Ability to shift priorities and switch tasks.
• Organized, detail-oriented, and outstanding follow‑up skills.
• Typing 30 wpm or faster.
• Familiar with computerized operations and Microsoft Office programs; ability to learn new systems.
• Adaptable with a demonstrated ability to continuously learn new information and apply it.
• Cheerful disposition, positive "can do" attitude, and good public presentation.
• Current driver’s license and clean abstract required.

• 3–5 years of experience in a busy service center or repair shop is preferred.
• High‑school completion required; post‑secondary training considered an asset.
• Technical or mechanical qualifications are an asset.

Competitive wage, health and dental benefits, access to training through John Deere University and company courses, a seasoned local management team, and a knowledgeable Service Manager.