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Customer Success Mgr./ CSM

Customer Experience Team Lead — Coaching & KPIs

Job in Winnipeg, Manitoba, A3C, Canada
Listing for: IntouchCX
Full Time position
Listed on 2026-01-01
Job specializations:
  • Management
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM
Salary/Wage Range or Industry Benchmark: 80000 - 100000 CAD Yearly CAD 80000.00 100000.00 YEAR
Job Description & How to Apply Below
A leading customer experience management firm in Winnipeg is seeking a Team Lead (Supervisor) to manage and supervise Customer Service Representatives. You will be responsible for ensuring quality service, analyzing performance data, and developing training programs to enhance employee engagement. Ideal candidates will have experience in a team lead role within a contact center and possess strong critical thinking and organizational skills.

Opportunities for career growth and excellent benefits are offered in this position.
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