Operations Manager

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Winnipeg, Manitoba

Full-Time

Compensation: $65,000–$80,000 annually, based on experience, plus benefits

Pinnacle Event Rentals is a fast-growing event rental company serving Winnipeg and communities across Manitoba. We are looking for a hands-on Operations Manager to take ownership of the day-to-day execution of our Winnipeg operation.

This is a key leadership position with significant room for growth. The successful candidate will help shape our operational systems, develop future supervisors and team leads, and take on greater responsibility as our Winnipeg operation grows.

This is not a desk-only management position. We are looking for someone who enjoys organizing people, setting priorities, solving problems, improving processes and making sure work is completed properly and on time.

The Operations Manager is responsible for ensuring our people, rental inventory, vehicles and equipment are prepared and ready to successfully execute scheduled events, deliveries and pickups.

A significant initial focus will be strengthening our warehouse operation, including order preparation, product quality, loading, returns, inventory organization, labour productivity and staff accountability. As the role develops, the Operations Manager will progressively take on greater responsibility for field operations and logistics.

As Pinnacle’s Winnipeg operation grows, a key part of this role will be building the people, processes and leadership structure required to scale the operation. The Operations Manager will initially be very hands-on, but over time will be expected to develop Warehouse Supervisors, Field Supervisors, Crew Leads and other operational positions so day-to-day execution can be effectively delegated and the Operations Manager can focus more on planning, leadership, team development and overall operational performance.

Pinnacle operates in a fast-paced event environment where priorities can change quickly. Multiple events may be preparing, loading, delivering, installing and returning at the same time.

We want someone who looks ahead, identifies issues early and takes ownership. When something goes wrong, this person should solve the immediate problem, determine why it happened and improve the process so it is less likely to happen again.

• - Oversee the day-to-day activities of the Winnipeg Operations team.
• - Establish daily priorities and assign work.
• - Review upcoming events, deliveries and pickups to ensure the team is prepared in advance.
• - Translate event requirements into inventory, equipment, vehicle and labour requirements.
• - Identify shortages, delays, staffing concerns and operational issues before they affect an event.
• - Adjust priorities and staffing as requirements change.
• - Take ownership of operational problems and follow them through to resolution.
• - Work closely with the sales team and management to ensure requirements and changes are clearly communicated.
• - Develop processes that improve efficiency, quality and accountability.
• - Remain actively involved in operations and work alongside the team when required.

• - A major part of this role is ensuring rental inventory leaving the Winnipeg warehouse is clean, complete, accurate, properly prepared and ready on time.
• - Review upcoming orders and establish preparation priorities.
• - Ensure orders are picked accurately and within required timelines.
• - Ensure rental products meet Pinnacle’s cleanliness, quality and presentation standards.
• - Monitor Linen, Dish, Furniture, Décor and other Event wares preparation requirements.
• - Identify when departments are falling behind and reallocate labour or adjust priorities.
• - Ensure missing,…