Director, Revenue Operations, Enterprise

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.

We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

We are currently seeking a Director of Revenue Operations, Enterprise to join our Revenue Operations team preferably in Toronto, Calgary, Vancouver, or remotely across the U.S. or Canada (excluding Québec).

Revenue Operations has one job—to drive growth by accelerating our revenue-generating teams. We directly support Sales, Marketing, and Customer Success by providing insights, reducing friction, and enabling teams to be innovative and self-sufficient.

Clio is at an inflection point. With the strategic acquisitions of Share Do and vLex, we are significantly expanding our enterprise footprint and investing in the dedicated operational leadership to match that ambition. The Director of Enterprise Revenue Operations will be the single operational owner responsible for scaling and maturing our Enterprise GTM motion end-to-end — from Sales Operations through to Customer Success operations — ensuring our Enterprise business runs with the speed, precision, and sophistication that our customers and growth targets demand.

This is a builder role. You will stand up the operational infrastructure, processes, and team that power Clio’s enterprise segment. Reporting to the VP, Revenue Operations and partnering directly with the SVP of Enterprise, you will work in close collaboration with Clio’s Rev Ops functional leaders to ensure enterprise execution is tightly integrated with the broader GTM engine.

• Build and lead the Enterprise Revenue Operations team, covering Sales, CS Operations and Analytics.
• Partner with the SVP of Enterprise to design and execute GTM strategies that enable the enterprise segment to scale
• Establish enterprise sales processes, operating cadences, and Rules of Engagement, and work with enablement to operationalize programs that equip GTM teams to execute across the full customer lifecycle
• Own enterprise post-sales operations, ensuring onboarding, adoption, renewal, expansion and professional services processes are built for enterprise complexity and scale
• Ensure enterprise tooling integrates into Clio’s core tech stack, partnering with the Director of GTM Applications and SMB Revenue Operations leadership team

• Partner with Product, Product Marketing and Enterprise leadership to operationalize GTM strategies across Clio’s suite including Vincent and Clio Operate
• Ensure pricing, packaging and sales motions support enterprise buyers adopting multiple products across the customer lifecycle
• Develop operational frameworks that support cross-sell and expansion within complex enterprise environments

• Own pipeline and ARR forecasting across the enterprise segment, establishing the methodology and cadences that give leadership visibility into risk and upside
• Lead territory design, segmentation, quota allocation, and capacity planning, translating growth targets into actionable coverage models
• Own incentive compensation design in partnership with the Director of Compensation for the enterprise GTM organization, partnering with Finance and HR to ensure plans drive the right behaviors
• Lead QBRs, MBRs and executive reporting, translating performance data into clear insights and recommendations for senior leadership

• Define how GTM metrics are measured, distributed, and actioned across the enterprise segment; covering pipeline health, conversion,…