Manager, Product Area

Reporting to the Director, Product Planning and Delivery
, the Manager, ITS Product Area – Corporate is responsible for leading the strategy, roadmap, and delivery of a portfolio of corporate technology products and applications. This role serves as a key liaison between business stakeholders, technology teams, platform services, and delivery partners to ensure technology investments align with business priorities and organizational objectives.

This role will maintain and evolve product lifecycle management capabilities within corporate environments and contribute to future state processes needed to support MBLL products throughout their full lifecycle.

• Collaborate with MBLL business partners and external parties to define product vision and strategy, aligning it with the MBLL’s overall goals and market demands.
• Facilitate and develop a comprehensive product vision/roadmap, to lead product teams and prioritize features and enhancements based on customer feedback and business impact.
• Obtain necessary executive approvals and inputs into business cases and business planning for products. Including justification for investment, scope, and prioritization of work and initiatives.
• Serve as the representative for business owners, ensuring product delivers on what is prioritized and committed to. Establish and maintain close and positive engagement with business owners.
• Coordinate with the Director, Product Planning and Delivery to drive enterprise alignment to technology vision, direction, and architecture.
• Work closely with product delivery teams to meet agreed commitments.
• Ensure that the product requirements are well-documented, clear, and accessible to all relevant parties throughout the development process.
• Establish and oversee product release plans that satisfy requirements and priorities including the monitoring of product life cycles.
• Provide leadership through solid people management practices.
• Recruit, manage, coach and evaluate the performance of employees.
• Ensure that department employees provide excellent customer service.
• Provide training, guidance and direction. Ensure positive morale, motivation of employees, and effective performance.
• Resolve problems and issues, and provide conflict resolution in a sensitive, confidential and professional manner.
• Conduct performance evaluations and actively engage in performance development discussions.
• Strategically identify high potential team members and provide training to be positioned for greater responsibility, as well as advancement into future internal opportunities enhancing MBLL’s long‑term success. Ensure employees understand the path forward towards promotion and greater responsibility.
• Communicate all strategy and organizational information changes to staff in a timely manner.
• Develop succession planning for all departmental functions.
• Determine, where required, staff discipline/corrective action within established policies/related documentation.
• Champion Corporate Responsibility (CR) by integrating CR practices into products, plans and work practices and by assessing the business and customer risks and opportunities associated with gambling, liquor, and cannabis products, as relevant.
• Carry out all required duties and responsibilities of a supervisor of workers, as outlined under provincial safety and health legislation.
• Provide direct and/or functional supervision to contract staff. Recruit, manage and evaluate the performance of product area contract staff.
• Govern the product backlog, and ensure alignment with enterprise strategy, business needs, in partnership with platform services and compliance/security requirements.
• Define and monitor measurable objectives and key results (OKRs), key performance indicators (KPIs), and ensure alignment to…