Senior Business Resilience Manager

Lead enterprise crisis response remotely across Canada while applying business resilience expertise, incident management judgment, and executive communication skills.
This senior manager owns the crisis response program across technology, cybersecurity, product, and customer-impacting events. The work combines governance, response readiness, Incident Commander responsibilities, and people leadership. You will coordinate complex stakeholders, strengthen customer trust, and improve capabilities through exercises, training, and after-action reviews.

Key Responsibilities:

Own crisis strategy, standards, plans, playbooks, and governance
Serve designated on-call shifts and assume Incident Commander responsibilities
Coordinate escalation paths, continuity support, and incident handoffs
Prepare situation reports, executive briefings, and after-action reviews
Hire, develop, and coach the Response Operations team
Requirements:
12+ years in crisis management, resilience, or technology operations leadership
Experience in technology, SaaS, cloud, or security-product environments
Experience owning corporate crisis or business resilience programs
Excellent executive communication in sensitive, high-pressure situations
Availability for Pacific Time hours and designated on-call coverage
Bring enterprise resilience leadership, incident command capability, and customer-focused communication to strengthen response operations across Canada.