Operations Supervisor

Overview

We’re looking for motivated, engaged people to help make everyone’s journeys better.

• Supervise thirty plus food production (dishwashers, galley) employees in a unionized environment to ensure security, safety, food specifications, quality assurance of products, sanitation, HACCP, USDA and FDA regulations are followed, and manage labor and material cost controls.
• Oversee departments including Food Production, Galley Building, Final Assembly, Wares Wash, and Sanitation; assist QA in executing the food safety plan for these departments; manage specification control and department-wide customer changes; manage production food costs.

• Vacation
• RRSP, with company match
• Company sponsored life insurance
• Medical, dental, vision plans
• Voluntary short-term/long-term disability insurance
• Free access to Employee Assistance Program
• Employee Discounts to Good Life Fitness, TELUS Mobility, Bell Mobility, Rogers, Dell computers
• Subsidized hot healthy meals

• Ensures quality production standards are followed and maintained
• Ensures employees adhere to HACCP, FDA, USDA and safety regulations and company policies and procedures
• Prepares management reports (e.g., attendance, HACCP and labor) as required
• Responsible for safety, quality and compliance with customer specifications and regulatory requirements and company policies
• Ensures specifications, airline diagrams, and other standards are accurate according to airline specifications
• Ensures products are coded according to Gate Gourmet procedures
• Conducts inventory of Gate Gourmet products and customer materials to minimize waste
• Completes required requisitions for Storeroom to ensure adequate supply
• Maintains daily temperature logs and other required logs and reports
• Collaborates with maintenance staff to ensure preventive maintenance of machinery and reports issues timely
• Controls material and other controllable costs
• Maintains financial goals related to productivity, overtime, labor, and hours per flight
• Works with management to improve unit performance
• Trains and monitors employees on proper work procedures to maximize productivity with minimal costs
• Responsible for performance evaluation, coaching, counseling and corrective action; liaises with HR
• Manages workflow balance and assigns responsibilities and workstations
• Plans daily manpower and shift staffing; determines staffing needs
• Responsible for employee retention and monitors turnover

• High School Diploma or GED required
• Bachelor's degree preferred

• 2+ years supervisory experience in a unionized, high-volume, manufacturing, food production, or catering environment or equivalent
• Strong leadership skills and ability to manage 30+ hourly employees
• Labor relations experience is a plus but not required
• Ability to drive positive program change and train others
• Ability to give constructive feedback daily
• Excellent time management and ability to handle multiple tasks
• Strong organizational, analytical, communication and leadership skills
• Innovative with ability to improve operations
• Basic computer skills with Microsoft Office
• Clear verbal and written communication; attentive listening
• Bi-lingual in English and French/Spanish/Chinese/Mandarin/Vietnamese/Hindi/Polish is a plus
• Ability to obtain Serv Safe Certification required;
  Serv Safe Certification preferred

• Regularly stands, bends, lifts, and moves during shifts of 10+ hours
• Possible physical discomfort due to temperature and noise in a production kitchen
• Must be able to lift, push, pull and move products and equipment weighing more than 25 pounds
• Rotating schedule of over 55 hours per week is typical

• Direct Line Manager: unit GM
• Dotted Line Manager:
  Senior Manager
• Number of Direct Reports: up to 30
• Number of Dotted Line Reports: 0
• Estimated Total Size of Team: up to 30+

Employees at gategroup are expected to live our Values of Excellence, Passion, Responsibility and Respect. The following statements describe expected behaviors aligned with these values:

• Excellence: customer focus, continuous learning and feedback
• Passion: care, growth mindset,…