Manufacturing Planning & Customer Care Manager

Carfair Composites is a leader in fibre-reinforced plastic design and composite technologies. Carfair Composites is a subsidiary of NFI Group, a leader in propulsion agnostic bus and coach mobility solutions, operating in five manufacturing and distribution centers across North America, including Winnipeg, MB, St. Cloud, MN, Anniston, AL, Wausaukee, WI, and Gillett, WI. As a comprehensive manufacturer of engineered composite products, Carfair Composites supplies quality fiberglass components to the original equipment manufacturers operating in agriculture, automotive, construction, transportation, commercial, food processing, and medical industries.

The Manufacturing Planning and Customer Care Manager leads the Manufacturing Planning and Customer Care teams responsible for connecting production requirements and the needs of Carfair's internal and external customers, including New Flyer and MCI, with effective manufacturing execution. This role provides leadership across manufacturing planning, ERP and master data quality, capacity and operational alignment, customer order execution, and issue resolution. Working closely with Engineering, Operations, Supply Chain, Planning, Production, Sales, Business Systems, and Master Scheduling, the Manager ensures manufacturing and customer requirements are translated into accurate, actionable plans while driving strong data-quality practices, process standardization, continuous improvement, and reliable service.

• Be part of a team leading the world's electrification of mass mobility
• Competitive Wages and comprehensive benefit package with Immediate benefit eligibility
• Paid holidays and vacation
• Registered pension plan with generous company match
• Passionate about creating a better product, a better workplace, and a better world
• Inclusive workplace culture that values and empowers team members.
• On-the-job training in a continuous learning environment (we invested $15.9 million in 2024)
• Advancement opportunities within our family of companies
• We are proudly named one of Manitoba's Top 25 employers.

• Lead the Manufacturing Planning team responsible for the creation, maintenance, and governance of manufacturing master data, including routings, bills of material, product attributes, and related ERP structures.
• Ensure manufacturing data is accurate, consistent, and aligned with engineering requirements, production capabilities, operational processes, and customer commitments.
• Establish and uphold data-quality standards, validation practices, and change-control processes that protect ERP integrity and support reliable manufacturing planning and execution.
• Partner with Operations, Manufacturing Engineering, Planning, and Supply Chain, Business Systems, and Master Scheduling to understand production capacity, manufacturing capabilities, constraints, and resource requirements.
• Support product transfers and manufacturing changes between facilities, ensuring required planning, master data, and ERP updates are completed accurately and on time.

• Lead the Customer Care function and oversee customer order execution from order entry through shipment across Carfair operations.
• Ensure internal customer requirements, pricing agreements, product changes, and delivery expectations are accurately translated into internal actions and ERP requirements, with clear communication of priorities, risks, and changes.
• Serve as a key escalation point for customer-related issues, coordinating timely resolution across internal teams while driving improvements in responsiveness, order accuracy, and service delivery.

• Act as a key connection point between Customer Care, Sales, Engineering, Operations, Planning, Supply Chain, and Production to align customer requirements with manufacturing execution.
• Support production and sourcing decisions by assessing manufacturing capabilities, capacity constraints, bottlenecks, data gaps, and other execution risks, and coordinating actions to protect production and customer delivery.
• Support weekly and monthly operational planning, pre-production readiness, and master scheduling activities, ensuring critical actions and risks are appropriately tracked and communicated.

• Lead, coach, and develop the Manufacturing Planning and Customer Care teams, establishing clear expectations, accountability, and…