Client Success Specialist, Digital Strategy & Success

What We Offer

Medical, Dental, Vision (including same and opposite-sex domestic partners)

HSA and FSA plans, Family Benefits, Pet Benefits

401(k) Plan with an Employer Match

Paid Time Off, Commuter Benefits, Educational Assistance

Robust Diversity, Equity and Inclusion program including 7 Employee Resource Groups (ERGs)

Job Summary
The Client Success Specialist owns day-to-day campaign success for digital campaigns in close partnership with Digital Strategy Leadership, Account Executives, Ad Operations, and Clients. This role translates campaign strategy and requirements into executable plans, builds proposals and impression goals, supportsaccuratelaunches,monitor spacing and delivery, and communicates performance throughout the campaign lifecycle.

The specialist serves as a trusted post-sale execution partner who helps ensure operational excellence, proactive communication, strong client confidence, and readiness for renewal.

Key Responsibilities

Own day-to-day campaignexecutionfor assigned digital campaigns in partnership with Account Executives,Digital Strategy Leadership and Ap Operations.

Build proposals and impression goals once campaign requirements are received and clarified.

Validate campaign goals, delivery expectations, targeting parameters, timing, and budget inputs prior to launch.

Partner with

Ad Operations to ensure campaigns launch accurately, on time, andin accordance with operational standards.

Monitor campaign pacing, delivery, and overall campaign health;identify risks early and elevate as needed.

Provide weekly, end-of-campaign, and ad hoc reporting to internal stakeholders and clients.

Communicate campaign performance proactively, including delivery status, optimization opportunities, and key insights.

Lead post-campaign recaps that highlight results, learnings, and renewal opportunities.

Translate campaign outcomes into actionable recommendations that support retention and future revenue growth.

Serve as the communication bridge across

Sales, Digital Strategy,and Ad Operations to resolve issues quickly and keep execution on track.

Maintain strong turnaround times and adherence to campaign execution standards, processes, and SLAs.

Represent campaign execution details confidently in client-facing conversations and contribute to a high-quality customer experience.

Qualifications

Bachelor’s Degree.

Direct experienceinpreviousclientsuccess, accountmanagementorsales supportroleacrossdigitaladverting.

Strong understanding ofdigitalcampaign setup, delivery monitoring, reporting, and post-sale execution.

Ability to manage multiple campaigns and deadlines in a fast-paced environment.

Strong written and verbal communication skills, with the ability to present performance updates clearly and professionally.

Strong organizational, analytical, and problem-solving skills with high attention to detail.

Ability to work cross-functionally with Sales, Digital Strategy, Ad Operations, and other internal teams.

Experience with digital campaigns, pacing, optimization, and reporting strongly preferred.

The salary range for this role is $71,000-$75,000 per year. Compensation is determined during our interview process by assessing a candidate’s experience and skills relative to internal peers and market benchmarks evaluated for the scope and responsibilities of the position. Please note that the foregoing compensation information is a good-faith assessment associated with this position only and is provided pursuant to the California Salary Transparency Law.

OUTFRONT Media Is An Equal Opportunity Employer

All applicants shall receive equal consideration without regard to race, color, religion, gender, marital status, gender identity or expression, sexual orientation, national origin, age, veteran status or disability. Please refer to the OUTFRONT Media Affiative Action policy statement.

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