Customer Insights Manager at Axonify

Drive customer feedback transformation as Axonify's Customer Insights Manager. Shape actionable insights for product and marketing strategies in a hybrid work environment.

Reporting to the Vice President of Marketing, this role centers on enhancing customer engagement and insights within the B2B SaaS sector. The Customer Insights Manager collaborates with Product, Sales, and Customer Success to translate customer signals into strategic recommendations affecting product development and competitive strategies.

Key Responsibilities:

• Design processes to collect and analyze customer feedback

• Conduct win/loss interviews to uncover patterns

• Build cross-functional collaboration for insights presentation

• Facilitate working sessions to drive action from insights

• Develop narratives to influence product and marketing strategies

Requirements:

• 5+ years in customer insights or related field

• Experience with Voice of Customer and win/loss programs

• Proficient in analytical tools like Excel and User Voice

• Strong communication and storytelling skills

• Familiarity with feedback platforms like Qualtrics

Utilize your expertise in customer research and data analysis to impact Axonify’s success.
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