Senior Ecommerce Marketing Manager

About Us

We are the team behind , JAM Paper, and  For decades, businesses, schools, organizations, and consumers have trusted us for high-quality envelopes, stationery, folders, labels, and office products.

Our brands have long histories and strong reputations, but we are building for what comes next. We are investing heavily in ecommerce, AI, customer experience, and experimentation to create a faster, smarter, more customer-centric organization.

About the Role

We are looking for a Senior Ecommerce Marketing Manager who can combine strategic thinking with deep, hands-on ecommerce execution. This person will own onsite merchandising and integrated marketing across , JAM Paper, and , while helping build and lead the merchandising capability behind those brands.

This is a senior operating role, not primarily a marketing-calendar or agency-management position. You will be accountable for how customers discover, navigate, evaluate, and purchase from a large, complex catalog with a long tail of SKUs. You will translate commercial priorities into a better Shopify experience, stronger merchandising, coordinated campaigns, and measurable improvements in conversion, average order value, retention, and revenue.

Deep, hands-on Shopify experience is essential. You must be comfortable personally working in Shopify while also setting direction, leading a team, and partnering effectively with developers, designers, analytics, lifecycle marketing, paid media, customer service, and sales.

Shopify Commerce and Site Experience

Act as the senior business owner and hands-on operator for our Shopify storefronts. Personally work in Shopify to manage and troubleshoot collections, catalogs, navigation, onsite search, product detail pages, landing pages, promotions, product data, metafields and metaobjects, apps, and theme configuration.

Translate business and merchandising needs into clear requirements for developers and agencies, and distinguish what the business team can execute directly from what requires technical support. Establish scalable Shopify operating standards across multiple brands so routine merchandising and campaign changes can be made quickly, accurately, and with minimal dependency on developers. Identify friction in product discovery and the purchase journey, prioritize improvements, and ensure changes are implemented and measured.

Merchandising Strategy and Team Leadership

Build, lead, and develop a high-performing ecommerce merchandising team with clear ownership, workflows, standards, and performance expectations. Create a merchandising strategy for complex product categories and a long tail of SKUs, balancing high-volume products, strategic categories, seasonal demand, inventory priorities, and emerging opportunities.

Own taxonomy, category structure, collections, filters, attributes, product relationships, cross-sells, bundles, recommendations, and other product-discovery levers. Develop repeatable processes for product launches, category refreshes, promotional merchandising, and ongoing catalog optimization across three brands.

Use customer behavior, search data, conversion performance, inventory, margin, and commercial priorities to determine what products and categories receive prominence. Partner with product-data, operations, and technology teams to improve catalog quality and resolve data issues that affect discoverability or conversion.

Integrated Marketing and Commercial Calendar

Own the integrated ecommerce marketing and merchandising calendar across , JAM Paper, and  Turn growth priorities into coordinated campaigns across website merchandising, email and lifecycle marketing, landing pages, paid-media creative, promotions, and product launches.

Ensure each initiative has a clear customer insight, commercial objective, success metric, owner, timeline, and post-launch learning plan. Raise the quality of campaigns beyond checkbox marketing by improving relevance, segmentation, creative clarity, and the connection between onsite experience and outbound messaging. Maintain a high execution standard while making thoughtful tradeoffs when priorities or resources change.

Customer Growth, Retention, and Experimentation

Develop hypotheses based on customer behavior and design fast, practical experiments to validate them before scaling. Improve how we acquire customers, convert first-time buyers into repeat customers, reactivate lapsed customers, and grow long-term value.

Work with lifecycle and analytics partners to strengthen…