Ambassador & Affiliate Manager

Reports to:

Chief Growth Officer, working closely with our Founder
ABOUT US  Queen of the Thrones® makes the castor oil pack the world rituals with — plus the full ecosystem of products around it. We're Sage and Caregiver at heart: warm, direct, spiritually grounded. We grow through promotion, community and genuine belief, never through discounting. Our people are fully remote, spread across three countries.

THE ROLE  You run our ambassador and affiliate community day to day — who gets in, how they're tiered, how they're taught, how they're celebrated, and how much revenue they drive.
Important: this is an operator role, not a blank page.  Our Founder and Chief Growth Officer set the strategy, the tier structure, the education curriculum and the campaign calendar. You take that framework, run it consistently, train the ambassadors inside it, and bring us the judgment calls. You'll be given a system and a playbook — we need someone who executes it beautifully, week after week, and tells us honestly what's working and what isn't.
This is a community-building job wearing a revenue hat. You'll be measured on ambassador-attributed sales, but you'll get there by making people feel seen, educated and excited to talk about us.
WHAT YOU'LL OWN   1. The ambassador program, day to day
Review, approve and onboard applicants against the brand-fit criteria we give you
Manage sample/seeding requests: who gets what, when, and what we expect back
Run our tiered structure (entry - mid - top tier): track who qualifies for promotion, deliver the rewards at each level, keep the records clean
Know the roster cold. You should be able to name our top 20% from memory and tell us what each of them needs next
2. Grow the top 20%
Roughly 20% of ambassadors drive 80% of results. Your central job is to keep expanding that 20%. Get greater production from existing Ambassadors as well as finding, vetting, and converting new high-quality ambassadors.
Execute our competitions, challenges, giveaways and seasonal pushes: we approve the concepts, you make them happen
Spot the rising stars early, flag them to us, and give them a reason to go all in
3. One system, one source of truth
Every ambassador, every code, every payout, in one place and clean.
Own our affiliate platform end to end: who is in it, what code they hold, what tier they are on, what they are owed
Consolidate ambassador and creator codes into a single system. Today they are spread across more than one platform, and some were created by hand and sit outside all of them. Bringing them together is one of your first projects
Keep the codes clean going forward: no duplicates, no orphans, nothing issued outside the system. Every code traces to a person and a tier
Own payouts, and make sure they reconcile to finance every month without anyone chasing you
Flag attribution gaps the moment you find them rather than working around them
One voice, one calendar, one place.
Own every message that reaches an ambassador: onboarding, education invitations, promotions, milestones, newsletters and one-to-one outreach
Consolidate what currently goes out from several tools and several people into a single stream, so nobody hears from us three times in a day and then not at all for a month
Keep the gamified email and community communications moving: leaderboards, streaks, milestones, unlockable perks
Drive attendance at our live sessions — invitations, reminders, follow-up with the people who missed, replays to the ones who could not make it
Segment properly. A top-tier ambassador and a first-week signup should never receive the same email
5. The Ambassador Education Institute
Run our biweekly live education sessions: scheduling, invitations, hosting, slides, replays, follow-up
Some sessions will be led…